Is GEICO down or not working today?

You can't log in to your GEICO account

GEICO's recovery page helps you get your password and user ID back; many tasks, like paying, also work without logging in.

• Use GEICO's recovery page to get logged in, or chat with the GEICO AI Assistant (no login needed) to make a payment or file a claim.

You need to file a claim after an accident

GEICO's self-service claims tools let you report what happened in a few minutes, upload photos and documents, and choose a repair shop.

• Report the claim online with key details (damage, injuries, who was involved), then take guided photos and upload documents when asked.

You want to check where your claim stands

You can follow your claim, complete next steps and get updates online.

• Track your claim online with your claim number.

You can't pay your GEICO bill by the due date

You can pay after the due date, but if payment isn't received on time you may get a cancellation notice showing the latest date GEICO can accept payment.

• Check the Billing Summary page: if eligible, use Pay Bill Later under Upcoming Payments to postpone your next scheduled payment.

You received a GEICO cancellation notice

Your payment must be postmarked on or before the cancellation date on the notice to avoid a lapse in coverage.

• Pay before the cancellation date printed on the notice.

You want to cancel your GEICO car insurance

GEICO doesn't charge a cancellation fee (North Carolina policies may have a Short Rate premium calculation).

• Call (800) 841-1587 to speak with a licensed agent; if the voice system asks, say "cancel insurance policy" and then "auto", and have your policy number ready.