Is Georgia Power down or not working today?

Your power is out (Georgia Power)

Georgia Power usually detects outages itself, but you can report one online, by phone, by text or in the app.

• Call 888-891-0938 or text OUT to 42797.
• Text STAT to 42797 to check restoration status for your account.

Your power still isn't back after the estimated time

Power can't be restored while your meter or service entrance is damaged; a licensed electrician must repair it to code first, and that repair is the customer's responsibility.

• Check your meter box; if it's damaged, have a professional electrician repair it to code.

You want Georgia Power alerts when the power goes out

Free outage alerts by text, voice or email are sent automatically when your power goes out and as updates come in.

• Text REG to 42797 to sign up; PAUSE, RESUME or STOP ALL manage them.

You see a downed power line

Always assume it's live and life-threatening; keep children and pets away.

• Call Georgia Power at 1-888-891-0938 or call 911 to have the line barricaded.
• Don't try to remove a person, animal or tree limb caught in the line: call 911.

You plan to dig or work near electrical lines in Georgia

Georgia law requires contacting the Utilities Protection Center before work near lines carrying more than 750 volts.

• Call 811 or 1-800-282-7411 before you start.

You need to pay Georgia Power by phone

Bank account payments and card payments use different phone numbers; card payments go through BillMatrix, a third party.

• Bank account: call 1-888-660-5890.
• Credit or debit card: call 1-800-672-2402 with your Georgia Power account number.

Your mailed Georgia Power payment hasn't posted

Mailed payments can take 3-5 business days to post and must include your account number.

• Allow 3-5 business days; mail to Georgia Power Payments, 96 Annex, Atlanta, Georgia 30396 with your account number.

You want to pay Georgia Power in cash at a store

You can pay at more than 4,000 Authorized Payment Locations such as Kroger, Walmart, Walgreens and Dollar General.

• Find an Authorized Payment Location online, or text GPPAY to 99123.

You need help paying your Georgia Power bill

Georgia Power partners with local organizations for help with utilities, shelter, food and rent, and offers no-cost programs to cut energy use for qualifying customers.

• Use the Community Assistance Resources Locator (C.A.R.L.) to find help in your area.
• Use the Eligibility Checker to see which programs you qualify for.

A caller says Georgia Power will cut your power unless you pay now

Georgia Power will never threaten immediate disconnection or demand payment information over the phone.

• Hang up and call customer service directly at 888-660-5890 (also on your bill).
• Don't trust Caller ID: check the number at GeorgiaPower.com/ContactUs.

Someone at your home claims to be a Georgia Power employee

Real employees wear a uniform, show a photo badge and come in a vehicle marked with the company logo.

• Call your local police and Georgia Power at 1-888-660-5890.
• Don't let the person in, don't go outside with them, and don't give account or financial information.

You got a text or email that claims to be from Georgia Power

Official texts come from 42797 (GAPWR) or 99123 (GAPOWR) and emails from do-not-reply@georgiapower.com; a message never shows your full service address and account number together.

• Don't click the links; go to georgiapower.com and click My Account instead.
• Report the scam with Georgia Power's online form.