Is Georgia Tax Center down or not working today?

You forgot your GTC password or got locked out

You can reset it yourself with Forgot username or password?; the emailed link expires after 60 minutes.

• On the Georgia Tax Center, click Forgot username or password?.
• Open the email from "No Reply" and click the link within 60 minutes.
• Answer the secret question, then enter and confirm a new password.

You don't remember your GTC username or the email on the account

The username can be emailed to you; without access to that email you need the call center.

• Click Forgot your username?, enter your email address and click Submit.
• No access to that email? Call a Call Center Representative at 877-423-6711.

Your GTC authentication code doesn't arrive or doesn't work

Code emails can take up to 15 minutes, and AT&T texts sometimes add a digit.

• Wait up to 15 minutes and check junk or spam.
• Ask for the code by both text and email.
• AT&T customer? Try deleting the last number of the code.

You forgot the answer to your GTC security question

The call center verifies your identity and gives you a temporary password.

• Call 1-877-423-6711 to speak with a Call Center Representative.

The person who set up your business's GTC login has left

Access can be re-established after identity verification by phone.

• Call 1-877-423-6711 to verify your identity and regain access.

GTC rejects your new password

GTC passwords have strict rules and cannot be reused.

• Use at least 8 characters with letters, numbers and a special character.
• Mix uppercase and lowercase letters, and pick a password you haven't used before.

Your Georgia refund status hasn't changed

Allow at least 2-3 weeks after filing; returns with errors or missing information take longer.

• Check with your SSN and expected refund amount after 2-3 weeks.
• Or use the automated phone service at 877-423-6711 (option 3, then option 3 again).
• No change in more than 6 weeks, or told to contact the Department? Call 877-423-6711.

You set up the wrong Georgia tax ePayment

ePayments can be canceled before 3:00pm EST on the payment date; credit card payments cannot.

• Cancel the ePayment before 3:00pm EST of the payment date you entered.
• Credit card payment? It cannot be canceled once submitted.

Your credit card is refused for a Georgia amended return payment

Credit cards are not accepted for amended return payments.

• Pay the amended return another way, such as an electronic bank payment.

Your Georgia tax due date falls on a weekend or holiday

EFT payments must be set up before 3 p.m. EST on or before the last business day before the due date.

• Set up the EFT before 3 p.m. EST on the last business day before the due date.

You can't log in to GTC to pay your Georgia taxes

A quick payment online doesn't need a GTC login.

• Use Quick Payments Online and provide your SSN or Tax ID.
• Or mail a check or money order with the appropriate paper form.

You can't pay your Georgia tax bill in full

Payment plans are available for individual and business income tax accounts.

• Request a payment plan online in your GTC account, or mail Form GA-9465 Installment Agreement Request.

GTC won't let you create an individual account

You must have previously filed a Georgia Individual Income Tax return.

• Have your SSN or ITIN and your most recent Federal AGI ready.
• Haven't filed a Georgia return yet? Contact the Department at (877) 423-6711.