Is Gmail down or not working today?

Gmail is slow or won't load in your browser

• Check the Google Workspace Status Dashboard first.

Before the next step: make sure you know your login details; downloads and settings saved only on this device may be lost.

• Update your browser or try another one, turn off extensions one by one, try a private window, and clear your cache and cookies.
• Still stuck? Restart your device, turn Wi-Fi or mobile data off and on, restart your router, connect to another network, or try another device.

New emails don't arrive in the Gmail app, or "Account not synced"

It can take up to 15 minutes for Gmail to sync, longer if you haven't used the device for a while.

• Swipe down from the top of your inbox to sync manually, update the Gmail app and restart your phone. Check that 'Sync Gmail' is ticked in the app's account settings and that your Google storage isn't full.

You forgot your password or username, or can't get verification codes

Wrong guesses won't kick you out of account recovery: there's no limit to the number of attempts.

• Follow Google's account recovery steps and answer the questions as best you can, then choose a strong password you haven't used with this account.
• Forgot the email address? Use 'find your username' with the account's phone number or recovery email and the full name on the account.
• Changed your recovery info recently? It can take up to 7 days to take effect: try again in a few days.

You lost the phone you use for 2-Step Verification

• Verify it's you another way: another phone signed in to your Google Account, another phone number added in 2-Step Verification, a backup code you saved, or a security key. A trusted device where you ticked "Don't ask again" may also let you in.
• No other option? Ask your carrier to move your number to a new phone or SIM, or follow account recovery: it can take 3 to 5 business days.

You see activity on your account that isn't yours

• Can't sign in? Use the account recovery page, for example if someone changed your password or recovery phone.
• Signed in? In your Google Account, go to Security, review recent security events and your devices, and select 'No, it wasn't me' or 'Don't recognize a device?' for anything unfamiliar. Then turn on 2-Step Verification.

Your Google One storage payment was declined

Declined payments are sometimes caused by expired cards.

• In your Google payment methods, update the card's expiry date and CVC, check the billing address, or add another payment method.
• Card details right but the payment still fails? Contact your card provider: they may know why it can't be charged.