Is GOG Galaxy down or not working today?

'User not found'

• Check your other email addresses and aliases, in case you used a different one.
• Look for the GOG account creation confirmation email and see which address it was sent to.

If that does not work: If none of the addresses work, contact GOG Support.

Your login and password seem correct but login fails

• Wipe your browser's cache and cookies and reload the GOG.COM page.
• Try a different browser, ideally a freshly installed one with no add-ons.
• Add GOG.COM to your firewall or antivirus whitelist.

If that does not work: Contact GOG.

The two-step authentication code email doesn't arrive

• Check your inbox and spam folder for an email titled 'Two-step authentication' from no-reply@GOG.COM or no-reply@email.gog.com.
• Whitelist these addresses, then request a new code.

If that does not work: Wait 30 minutes and try again; if that doesn't help, contact GOG directly.

Conditions: Don't close the login window before entering the code: it only works for the login attempt it was created for.

You can't launch GOG GALAXY and its process isn't running in the background

• Press WinKey+R and enter %programdata%\GOG.com\Galaxy\lock-files\ to open the folder.
• Delete only the file GalaxyClient.exe.lock in that folder, then restart the app.

Conditions: GOG gives this as a workaround for the message "GOG GALAXY is already running on another account on this computer".

A download doesn't work

GOG offers two download methods: GOG GALAXY, and browser downloads of standalone installers.

• If one download method doesn't work, try the other one.

Your payment failed

• Unless you got a confirmation that money was taken, try paying again (check the card number).
• If your details were right, contact your bank: it may not have authorized the transaction.

If that does not work: If your bank sees no problem or no payment attempt from 'GOG.COM' or 'GOG Ltd', contact GOG with the support form.

Conditions: GOG is based in Europe: your card must support international transactions (many American prepaid cards do not).

Money seems to have left your account but you have no game

Banks normally 'block' funds before a transaction, so blocked funds are easy to mistake for a real charge.

• Double-check whether you were really charged.
• If you were charged without getting your game, contact GOG immediately.

GOG GALAXY won't update

Installing in the same location overwrites the existing files instead of performing an actual installation.

• Close GOG GALAXY with the cogwheel in the top left corner.
• In Task Manager, 'Details' tab, end every process whose name starts with 'GOG GALAXY'.
• Launch the GOG GALAXY web installer and install in the same location: it updates the existing files.

GOG GALAXY can't connect to a platform

• Try to connect once again.

If that does not work: Report it to GOG.

Facebook login doesn't work

• On the GOG website, click SIGN IN, type the email linked to your GOG account and click GET NEW PASSWORD.
• Follow the password reset email, then log in with your email address and new password.

Your payment succeeded but you can't access the game

• Wait two hours: if the order still isn't fully processed, contact GOG directly.

You bought a DLC or expansion and can't find it

DLCs are not listed as separate entries in your library.

• In GOG GALAXY: select the main game, click the customization icon next to PLAY, select the DLC and confirm with OK.
• Without the app: in your account library on gog.com, select the main game, click 'DOWNLOAD OFFLINE BACKUP GAME INSTALLERS' and scroll to 'DLC installers'.