Is Google Drive down or not working today?

"Temporary Error (502)" when you open a file

Your documents are temporarily unavailable; it usually clears on its own.

• Wait a moment and try again, and check the Google Workspace Status Dashboard: a known Drive outage shows as a red dot next to the product.

"Trying to connect" or files very slow to load

A weak internet connection is a common cause.

Before the next step: make sure you know your login details; downloads and settings saved only on this device may be lost.

• Check your connection or try another network; use offline mode meanwhile. Use a supported, up-to-date browser (Chrome is recommended) and clear your cache and cookies.
• Still stuck? Make sure antivirus software, ad blockers, a firewall or a proxy aren't blocking Google Workspace.

You forgot your password or username, or can't get verification codes

Wrong guesses won't kick you out of account recovery: there's no limit to the number of attempts.

• Follow Google's account recovery steps and answer the questions as best you can, then choose a strong password you haven't used with this account.
• Forgot the email address? Use 'find your username' with the account's phone number or recovery email and the full name on the account.
• Changed your recovery info recently? It can take up to 7 days to take effect: try again in a few days.

You lost the phone you use for 2-Step Verification

• Verify it's you another way: another phone signed in to your Google Account, another phone number added in 2-Step Verification, a backup code you saved, or a security key. A trusted device where you ticked "Don't ask again" may also let you in.
• No other option? Ask your carrier to move your number to a new phone or SIM, or follow account recovery: it can take 3 to 5 business days.

You see activity on your account that isn't yours

• Can't sign in? Use the account recovery page, for example if someone changed your password or recovery phone.
• Signed in? In your Google Account, go to Security, review recent security events and your devices, and select 'No, it wasn't me' or 'Don't recognize a device?' for anything unfamiliar. Then turn on 2-Step Verification.

Your Google One storage payment was declined

Declined payments are sometimes caused by expired cards.

• In your Google payment methods, update the card's expiry date and CVC, check the billing address, or add another payment method.
• Card details right but the payment still fails? Contact your card provider: they may know why it can't be charged.