Is Gopuff down or not working today?

You can't log in to Gopuff or don't get the verification code

Gopuff logs you in with your phone number and sends a 4 digit code to your phone and to your account email.

• Check that you entered the correct phone number.
• Check your email for the code too.
• No code: contact Customer Service in the app.

You see a Gopuff charge you don't recognize on your bank statement

Gopuff asks you to report it to your bank; its Customer Service can't handle it directly for privacy reasons.

• Contact your financial institution to report the charge.
• In My Account, remove stored payment methods and check your phone number and email.

Your Gopuff order was canceled

Orders can be canceled because of weather, local circumstances or being unable to reach you at delivery; you get an automated text each time.

• Check the automated text message about the cancellation.
• Questions: in the Gopuff app, tap the account icon, then Help.

Your Gopuff delivery partner didn't come to your door

Gopuff's Customer Service Team handles this in the app.

• In the Gopuff app, tap the account icon at the bottom, then select Help.

Your Gopuff refund hasn't arrived

Refunds to a credit card post within 3 to 5 business days.

• Allow 3 to 5 business days for a credit card refund to post.

You want to cancel your Gopuff order

You can cancel in the app before packing begins; after that, customer support can cancel if the order hasn't arrived and 60 minutes have passed.

• Cancel in the app before packing begins.
• After packing: contact customer support once 60 minutes have passed without delivery.

Gopuff canceled your alcohol order because your ID couldn't be checked, with no refund

Age-restricted orders need a valid ID at delivery; if it can't be validated, the order total, fees, taxes and tip aren't refunded.

• Have a valid ID ready when an age-restricted order arrives.