Is Grindr down or not working today?

Login fails with email and password

• Enter your email address in lowercase letters: the login is case-sensitive.
• Using a VPN? Turn it off and reopen the app.
• Wait 30 minutes and try again.

Conditions: Grindr may be blocked in your region by government restrictions.

You log in with Google

• Check you are logged in with the correct Google account: you may need to log out first.
• Android: clear your Grindr cache.

You log in with Apple ID, Touch ID or Face ID

• Check that Touch ID or Face ID is active; if it doesn't work, enter your Apple ID login details manually.
• Force close Grindr and reopen it.

Conditions: An account created with an Apple ID is only accessible on iOS devices, not on Android.

You created the account with Apple, Google or Facebook and try email and password

Email and password credentials can't be added later to such an account.

• Keep using the original third-party method to log in.

Nothing works

• Submit a request to Grindr with a screenshot of the error message, the time it occurred and your IP address at that time.

'No internet connection - unable to refresh'

Your wifi or cellular network may not be connected to the internet.

• Check whether your other apps (for example the App Store) connect to the internet.

If that does not work: Your other apps connect fine and Grindr still shows this error? Contact Grindr and describe what you see.

'Unable to refresh. Please try again later.'

Grindr says the server's rate limit may have been reached.

• Wait for approximately 30 minutes.

'To continue, turn on device location, which uses Google's location services'

This comes from the type of location settings on your device.

• In your device's settings, change your location method to High Accuracy.
• Then force stop Grindr and clear its cache: Settings > Apps > Grindr > Force Stop, then Storage.

Conditions: Your Grid may take a while to load again; you can switch between mobile and wifi to reconnect.

'Unsecure Connection Detected' on public wifi

• Select 'Retry Connection': you are sent to your wifi settings.
• Or turn off wifi and continue with your data plan.

'Maximum number of accounts'

You already created the maximum number of Grindr accounts for this email address.

• Log in to one of your previous accounts, or create a profile under a new email address.

The app crashes or freezes, or profiles don't load in the Grid

• Make sure you use the latest version of the Grindr app (Android/iOS).
• Android: clear your Grindr cache.

If that does not work: Submit a request to Grindr with a brief explanation of the issue.

A Grindr feature isn't working properly

Grindr recommends starting by force quitting the app: resetting your connection to its servers can often resolve performance issues.

• iPhone: double-click the Home button (iPhone X and later: swipe up from the bottom and pause) to see recent apps.
• Swipe right or left to find Grindr, then swipe up on its preview to close it.

Registration fails

• Use the latest version of the app and test your cellular or wifi connection.
• Try a different email address, typed in lowercase.
• Using a VPN? Turn it off and reopen the app. On Android, do not save the app inside a secure folder.

If that does not work: Wait 24 hours and try again.

Conditions: All required fields must be filled out and you must be 18+.

'Registration error' message

• Submit a request to Grindr with a screenshot, the sign-up method, the email address used and your location (say if you use a VPN).