Is Guild Wars 2 down or not working today?

You forgot your password

You can reset it if you have your game key or the authentication method tied to the account.

• Log in at account.arena.net with your account email.
• If you still can't get in, email support@arena.net.

Error 7: the client lost its connection to the server

• Wait a few minutes, then restart the client and try again.

Error 1083 after a network error

The game server you were on has usually crashed; you should be able to log in again after a few minutes.

Error 42 or 58: can't reach the login server

Usually caused on your side by a firewall, router, security software or a campus network.

Frequent disconnects, rubber banding or delayed skills

• Reset your router and modem, then reboot your PC.
• Try connecting directly to your modem, bypassing routers, hubs or switches.
• Temporarily disable security software and relaunch the game.
• Run a traceroute test to see where the problem is.

You're kicked because someone else logged in, or get login emails from unknown places

• Don't approve unknown login requests and change your password right away.
• Secure your email account too, with a unique password.
• Contact support from a different, secure email account.

Someone claims to be ArenaNet staff and asks for your password

ArenaNet will never ask for your password.

You destroyed, salvaged or bought the wrong item

Support may restore it or refund a vendor purchase if you contact them within 72 hours; requests are reviewed case by case.

You want a refund for a real-money purchase

• See ArenaNet's Refund Policy.