Is Gusto down or not working today?

You forgot your Gusto password

You can reset it yourself from the sign-in page with the personal email in your Gusto profile; resetting signs you out of every active Gusto session.

• On Gusto's sign-in page, click Forgot password, enter your email and click Send link.
• If the email doesn't arrive, wait a few minutes and check your spam or junk folders.

Your Gusto account is locked after too many password attempts

Gusto locks the account and emails you an Unlock My Account button; you still need to reset your password afterwards.

• Click Unlock My Account in the email, then reset your password with I forgot my password.
• If you can't unlock it from the email, call Gusto during support hours at (628) 246-1969.

You don't know which email your Gusto account uses

The sign-in page has a Forgot email tool that shows the start and end of the email on file.

• Click Forgot email and enter the 2-step verification phone number, or click Try another way to verify your identity.
• Or ask your employer which personal email they listed for you in Gusto.

You left the company and think you lost access to your paystubs

If you were paid through Gusto, you can still access your Gusto profile and pay records, like tax documents.

• Sign in with the personal email in your Gusto profile; use Forgot email if you're unsure which one.

The Gusto mobile app closes right after you open it

Gusto suggests updating the app and restarting your phone; the website still works meanwhile.

• Update the app and restart your phone, or sign in on a web browser from Gusto's sign-in page.

Your Gusto pay tracker says "Status unknown"

Gusto doesn't have confirmation of your payday yet; your employer can say when payroll will be submitted.

• Ask your employer when payroll will be submitted.

Your Gusto pay tracker says "Pay processing" or "Updated date"

Pay processing means payroll is processed and funds are on the way; Updated date means payroll details changed, which may affect your payday.

• For an Updated date, contact your employer for details.

It's payday and your Gusto direct deposit isn't in your account

Funds can arrive anytime up to 5 pm local time on payday; some banks take until 10 pm to make them available.

• Wait until 5 pm local time before troubleshooting.
• After that, check you're in the right Gusto profile and look at your paystub to see whether you're paid by direct deposit or check.

Your paystub says you were paid by check

Even with direct deposit set up, your employer can choose to pay by check; the money will not appear in your bank account.

• Ask your employer for the paper check: they are responsible for delivering it.

Gusto emailed you about a bank error on your pay

Gusto sends reminders every three business days; if nothing is fixed within 12 business days, your pay goes back to your company's bank account.

• Fix your bank details in Gusto; Gusto automatically tries to resend the payment once you update them.

You recently changed banks and your pay is missing

After a bank change, the payment may still have gone to your old account.

• Check your old bank account first; if you can't access it, message Gusto from the Help section of your account to get your ACH Trace ID, then call your bank.

You need to change the bank account your Gusto pay goes to

You can add up to 10 bank accounts and split pay between them; a security check (2-step code and current bank) may be asked.

• Sign in to Gusto and edit or add a bank account; verify it with Plaid to use it right away.
• Tell your employer so you both know which bank will get the funds.

You can't remove a bank account in the Gusto app

Removing a bank account has to be done in a web browser.

• Sign in to Gusto in a web browser to remove it.

You want to talk to a person at Gusto

You contact Gusto after signing in, by chat, callback or email; chat is the fastest.

• Sign in, click the help icon (speech bubble with a question mark), ask Gus to connect you with support, then choose Chat, Request a callback or Send an email.
• If you're asked for a 6-digit call code, get it at gusto.com/code with your email and password.

You can't sign in, so you can't open the Gusto help chat

Gusto asks you to fix the sign-in issue first, since signing in is how it confirms your identity.

• Fix your sign-in issue first with Gusto's sign-in troubleshooting article.