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Your HealthCare.gov security code text never arrives

Your phone may be filtering the sender, or you opted out by replying STOP.

• Check your spam or unknown sender folder, and add 1-877-320-6986 to your phone contacts before requesting a new code.
• Replied STOP earlier? Text START to 1-877-320-6986, then log in.
• Set up more than one way? Pick another way to get your code.

Your HealthCare.gov security code email doesn't arrive

Code emails come from account@healthcare.gov and can take a few minutes.

• Check spam or junk for an email from account@healthcare.gov.
• Request a new code; still nothing after a few minutes? Contact the Marketplace Call Center.

Your HealthCare.gov security code is rejected

Security codes expire after 10 minutes.

• Request a new code and enter it within 10 minutes.
• If the new code doesn't work either, contact the Marketplace Call Center.

You changed your phone number or email and can't get codes

Codes still go to the old contact details on your account.

• Contact the Marketplace Call Center for help logging in.
• Once in, use Security code settings to remove old emails or phone numbers.

Your correct HealthCare.gov password suddenly doesn't work

The Marketplace occasionally resets passwords to protect your information.

• Select Forgot your password? on the log in page and follow the directions.

You forgot your HealthCare.gov username

Accounts created after February 2014 usually use your email address as the username.

• Try your email address first.
• Still stuck? Select Forgot your username? on the log in page.

You can't remember your HealthCare.gov security question answers

The Call Center unlocks the account and sends a password reset email within 24 hours after verifying you.

• Contact the Marketplace Call Center to unlock your account.
• Have your username, full name, date of birth and details like your application ID ready.

You're not sure your first Marketplace premium payment went through

Premiums are paid to your insurance company, which can confirm enrollment and payment.

• Log in, choose your application, then select Pay Your First Health Insurance Monthly Premium and Pay for Health Plan Now.
• Check My Plans & Programs for your plan and start date.
• Still unsure? Call your insurance company to confirm you enrolled and paid.

Your health insurance card hasn't arrived

Your plan sends a membership packet with your card.

• Call your insurer to check whether it should have arrived and that your coverage is active.

You can't find your Form 1095-A in your Marketplace account

It's under Tax forms in your application; state Marketplace enrollees get it from their state.

• Open your application for the right year and select Tax forms.
• Can't find your application? Use Find My Application with your application ID, coverage year and state.

Your Form 1095-A lists the wrong coverage or people

Coverage or household errors need the Call Center; name or address errors don't need a corrected form.

• Wrong coverage or missing household member? Contact the Marketplace Call Center.
• Wrong name, address or date of birth? Update it on the other forms you send the IRS.

Your health plan refuses to pay a claim

That isn't a Marketplace appeal: you file the appeal with your plan.

• File an appeal with your health plan instead of the Marketplace.