Is H-E-B down or not working today?
No recent reports (updated ).
H-E-B current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that H-E-B is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official H-E-B website.
H-E-B (heb.com and the My H-E-B app): forgotten password and verification codes, payment errors like gateway address not verified, unavailable items, cancelling a curbside or delivery order, changing payment or pickup time, refunds and H-E-B phone numbers.
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if H-E-B isn't working for you.
About H-E-B
H-E-B is a Texas grocery chain whose website and My H-E-B app offer curbside pickup and home delivery orders.
Source: heb.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-13).
Only your account or device?
Sign-in or account access · Official step-by-step guideCan't log in to your H-E-B account
You forgot your H-E-B password
You reset it from the login screen with a verification code sent by email; the code is not your new password.
- Select Forgot your password? and enter your email address.
- Enter the verification code from your email, then create a new password.
You didn't receive the H-E-B verification email
Codes come from H-E-B Accounts Support; they can land in spam or be blocked.
- Check your spam or junk folder.
- Mark H-E-B emails as safe.
Your H-E-B verification code is invalid
Codes are case-sensitive and expire after about fifteen minutes.
- Request a new code and enter the most recent one.
- Still stuck: call 1 (855) 803-0611.
You think your email was verified to another H-E-B account without your permission
H-E-B asks you to call them.
- Call 1 (855) 803-0611.
Source: heb.com
Payment, bill or refund · Official step-by-step guidePayment error or change of payment method
You see gateway address not verified on the H-E-B payment page
Your saved card or billing address may need updating.
- Update the card saved on your account.
- Check your billing address and ZIP code with your bank.
You need to change the payment method on an order you placed
The payment method can't be changed after an order is placed.
- Cancel the order and place a new one with the other payment method.
ServiceDownToday: Still stuck or the delay has passed? H-E-B (everything else): 1-800-432-3113 · all contact options
Source: heb.com
Help · Official step-by-step guideCancel an order, missing items and refunds
You need to cancel a pending curbside or delivery order
Pending orders are cancelled from Orders; if Cancel order isn't shown, the order can't be cancelled.
- Go to Orders, then View details, then Cancel order, and confirm.
- Questions about a canceled order: contact the store where it was placed.
An item in your order was not available
Without substitutions you are not charged for an unavailable item; with substitutions H-E-B may pick a comparable product.
- Allow or refuse substitutions before placing your order.
- Give a phone number at checkout for order updates.
You want a refund on an H-E-B purchase
H-E-B's Refund Policy covers in-store and online orders within 90 days of purchase.
- Read the H-E-B Refund Policy.
You need to change the pickup or delivery time of an order in progress
Time changes are requested from your H-E-B store by phone.
- Call your store; its number is in your order confirmation email.
Source: heb.com
Help · Official step-by-step guideH-E-B phone numbers
You need to call H-E-B about a curbside or delivery order
H-E-B has a dedicated line for curbside and delivery, open every day.
- Call 1-855-803-0611.
- App or website problems: pharmacy technical support at 1-877-320-4031.
Source: heb.com
ServiceDownToday checks
General steps from us, not an official H-E-B procedure and not counted as help from H-E-B.
Site or app won't load?
- In the app: update it, or close it completely and open it again.
- On the website: try another browser, or a private window.
- In both: try another network, switching between Wi-Fi and mobile data.
What people search for about H-E-B
- h-e-b login
- h-e-b login credit card
- heb password reset
- h-e-b app
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact H-E-B by reason
Technical information
The app: My H-E-B
- iPhone and iPad: version 6.16.0, released 2026-11-04, needs iOS 18.0 or later. App Store
Read from the stores on 2026-11-13.
User comments