Is Highmark down or not working today?

You forgot your Highmark member account password

Password recovery starts from “Forgot username or password?” on the login page, needs your member ID card and must be finished within 30 minutes.

• On the Highmark login page, select “Forgot username or password?” and follow the steps with your member ID card at hand.

Highmark says your username or password is wrong

Typos, an incomplete email address or Caps Lock are common causes; errors not about your credentials may clear later.

• Refresh, check for typos, enter your full email address and turn off Caps Lock.
• If it still fails, try another browser or clear your cache and cookies, or call the Member Services number on the back of your ID card.

Highmark's password recovery email never arrived

The recovery email may have been filtered.

• Check your spam and junk mail folders.

You want your Highmark prescriptions delivered at home

Home delivery is set up through Express Scripts, which is available around the clock.

• Grab your Highmark card and call Express Scripts at (800) 282-2881.

You need a Highmark home delivery refill early

Depending on your situation, an early home delivery refill may be possible.

• Call the Member Services number on the back of your Highmark Blue Cross Blue Shield card.

You have a question about your Highmark coverage

Plan members should call the member service number on the back of their insurance card; hours vary by plan, and the contact form is not for coverage questions.

• Call the member service number on your card; for anything else, call 1-800-241-5704 (TTY 711), weekdays 8 a.m. to 5 p.m. EST.

You suspect health care fraud involving Highmark

Highmark's Financial Investigations and Provider Review (FIPR) department investigates suspected fraud, waste or abuse, such as billing for services not provided or someone else using your insurance card.

• Contact Highmark's FIPR department; the general contact form is not for fraud reports.