Is Hims down or not working today?

You forgot your Hims password

You reset it from the log in page; a reset link is emailed to the address on your account.

• On the log in page, select Forgot your password? and enter your account email.
• Use the link in the most recent reset email.

The password reset email doesn't arrive or the link doesn't work

Reset emails can land in spam and expire after a period of time.

• Check your spam folder.
• Link not working: submit a new password reset request.
• Reset from the website or app that matches your account (Hims or Hers).

You're outside the United States and can't access your Hims account

Hims & Hers services are available within the United States; access may be unavailable until you are back.

• Try again once you are back in the U.S.

You can't log in to Hims with your email and password

Emails and passwords are case sensitive and must not have spaces before or after.

• Check for capitals and extra spaces.
• If you created your account with Google or Apple, log in with that icon.

The Hims website doesn't let you log in properly in your browser

Hims recommends an updated version of Chrome, Safari or Firefox.

• Update your browser or switch to Chrome, Safari or Firefox.

Someone claiming to be Hims asks for your password

Hims says it does not contact you directly to request your password.

• Don't share your password.
• Keep your login information secure to prevent unauthorized access.

Your Hims payment was declined and your order is on hold

Hims emails you instructions and keeps retrying the card on file for a period of time; the order can be delayed until the payment method is updated.

• Follow the instructions in the email.
• Update your payment information in your account.

You need to change the card Hims charges

You update it in your profile; the new card replaces the old one, and a failed payment is retried within 24 hours.

• In the app, open the profile icon and select Payment Method.
• On the website, open Profile and click Update payment method.

You pay with Klarna and want to switch to a card

You can't switch between Klarna and a card within your account.

• Cancel your current subscription and sign up again with your preferred option.

You can't cancel your Hims subscription or an order was still sent

Cancel at least 48 hours before your next order date; cancelling doesn't cancel an order already processing or shipped.

• Open Subscriptions, then Manage subscription, then Discontinue plan > Cancel Subscription.
• Repeat for each subscription.

You don't know where your Hims order is

When your order ships, Hims emails you a tracking link; tracking is also in your account.

• Use the tracking link in the shipping email.
• Or log in and check your orders.

You want a refund on a Hims order

Hims can't guarantee a refund once the pharmacy has processed your order; changes must be made at least 48 hours before processing.

• Change or cancel your subscription in your account ahead of time.
• Send a request through the secure message portal in your account.