Is Houston METRO down or not working today?

Your METRO route keeps changing or being detoured

METRO sends free text or email alerts about interruptions, changes and detours on the routes you choose.

• Text your route number to 713713 (for example 82 for 82 Westheimer), or subscribe online with your phone or email.

Your METRO bus or train is late or not showing up

METRO lists current delays, interruptions, changes and detours by route on its alerts page and in the RideMETRO app.

• Check the current alerts page before you travel, or the RideMETRO app; METRORail routes use numbers 700, 800 and 900.

You left something on a METRO bus or train

METRO Lost and Found checks whether the item was recovered; you'll need its description, the route, vehicle and seat, and when you lost it.

• Call 713-658-0854 or email LostAndFound@RideMETRO.org; if it's found you get a claim number and pick it up at the METRO RideStore, 1900 Main Street.

You lost your RideMETRO fare card

The balance is protected if the card was linked to a RideMETRO account; an unlinked card's money can't be recovered.

• Log in to your RideMETRO account on a computer, click “Replace Card”, choose a replacement method and select the card; or call Customer Service at 713-635-4000.

Your METRO fare card autoload isn't working

Autoload needs the card linked to a RideMETRO account with a payment card, a minimum of $3, and doesn't work once the balance reaches $500.

• Check the card is linked and a payment card is saved in Payment Settings, or call Customer Service at 713-635-4000.

You want to check your METRO fare card balance

The balance appears on the fare validator after you tap to pay or transfer.

• Look at the validator after tapping, or check in the METRO Online RideStore or at a Ticket Vending Machine.