Is Hy-Vee down or not working today?

Your email and password aren't accepted

Passwords need at least 8 characters using three of: a number, a lowercase letter, a capital letter, a special character.

• Re-enter them carefully: passwords are case-sensitive.

The login page won't let you in

• Make sure your browser accepts cookies and clear your cache.
• Still stuck? Contact Hy-Vee Customer Care at 1-800-772-4098 or customercare@hy-vee.com.

You have a question about your Fuel Saver + Perks card

• Call 1-800-232-2580 or email customercare@hy-vee.com.

You have a question about your Hy-Vee Store Charge card

• Call 1-866-461-6752 or email storecharge@hy-vee.com.

You have a problem with an Aisles Online order

• Call 1-800-772-4098 or email customercare@hy-vee.com.

You cancelled an order but the amount is still held on your card

Hy-Vee reverses the preauthorization once the order is cancelled; how fast it disappears depends on your bank's policy.

• Wait for the reversal, and ask your bank about its timing if the hold stays.

You were charged a different amount than at checkout

At checkout the card is preauthorized, not charged. The final charge comes once your shopper has collected your items and can differ because of variable-weight items, in-store promotions, substitutions or out-of-stock items.