Is Infinity Insurance down or not working today?

You were just in a car accident

Infinity's claims guide says to check for injuries first, then document the scene.

• Call 911 when medical help is needed.
• Take photos of the vehicles, damage and license plates.
• Exchange names, phone numbers and insurance details with the other driver.

You need to report a car accident or auto claim

With a policy sold by Infinity Insurance Agency, the claim is filed with your insurance carrier, not the agency.

• Find your carrier's name on your insurance card or policy paperwork.
• Contact your carrier on its website or by phone.

Your policy number begins with 10 or 50

Infinity's claims page lists Kemper Auto for policies that begin with 10 or 50.

• Call Kemper Auto at 1-800-353-6737.

You don't know who to call for your claim

Infinity Insurance Agency has Spanish bilingual agents who can help.

• Call 1-855-478-3705.
• Have your policy number, the date and time and photos of the damage ready.

You have a question about your policy

Infinity Insurance Agency has a customer service phone line.

• Call Customer Service at 1-800-690-3818.

You want roadside assistance on your auto policy

Infinity Insurance Agency can tell you which carriers offer roadside assistance and how to add it to an existing policy.

• Ask an IIA agent which carriers have this coverage.