Is Investar Bank down or not working today?

Investar Online Banking locked your account

Three unsuccessful sign-on attempts lock the account and prevent access.

• Stop retrying once you've failed twice: a third failed attempt locks access to Online Banking.

Investar asks the challenge questions every time you sign in

Your computer isn't registered with secure sign on.

• Register your computer during sign on so the challenge questions aren't asked on every login.

Investar Online Banking signed you out on its own

Online Banking automatically signs you off after 20 minutes of inactivity.

• Sign back in; the session ends by itself after 20 minutes without activity.

Your Investar debit or credit card is lost or stolen after hours

Investar has after-hours lost and stolen card lines, one for debit cards and one for credit cards.

• Debit card: call 800.500.1044.
• Credit card: call 866.604.0381.

Someone calling as an Investar employee asks for your login or a text code

Investar Bank doesn't ask for your online banking credentials or multi-factor authentication text codes by phone.

• Hang up and call Investar's main customer support line at 866.604.2006.

A call or text asks for your Investar banking details

Phone calls and text messages requesting sensitive information are likely fraudulent.

• Call the organization back on a number you got elsewhere, such as the one on your most recent statement.
• Don't call phone numbers listed in the suspicious email or text message.

The last sign-on date in Investar Online Banking isn't yours

The Welcome page shows the last day and time you signed on, so you can spot someone else's access.

• Contact your local branch, email customerservice@investarbank.com or call 1.866.604.2006.

You want to turn off your Investar debit card right away

The Investar mobile banking app lets you turn off a lost or stolen card and set alerts.

• Open the Investar Bank Mobile Banking app and turn off the card.

Investar mobile deposit won't take your check

Mobile deposit has limits: 10 items and $25,000 a day, and 20 items or $30,000 over 20 business days.

• Check whether today's deposits already reach 10 items or $25,000.

You can't find Zelle in the Investar Bank app

You enroll from the app's "+" button with your U.S. mobile number or email address.

• Log into the Investar Bank mobile app and tap "+" at the bottom of the screen.
• Select Send money with Zelle, then enroll your U.S. mobile number or email address.

Your Investar card won't work in Apple Pay, Google Pay or Samsung Pay

Investar handles digital wallet issues on its phone line.

• Call Investar at 855.306.8574.