Is Jack in the Box down or not working today?
No recent reports (updated ).
Jack in the Box current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that Jack in the Box is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Jack in the Box website.
Jack in the Box app and website: when something doesn't work in the app, refunds for mobile orders (store closed or wrong location), cancelling an order, Jack Pack points, rewards and receipt scanning, and the Contact Jack form.
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if Jack in the Box isn't working for you.
About Jack in the Box
Jack in the Box is a U.S. fast-food chain; its app takes mobile orders and runs the Jack Pack rewards program.
Source: jackinthebox.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-13).
Only your account or device?
Not working or down · Official step-by-step guideJack in the Box app not working
Something isn't working in the Jack in the Box app
Jack in the Box handles app problems through the Help section of the app.
- Open the Help section in the app and contact customer service.
Source: jackinthebox.com
Payment, bill or refund · Official step-by-step guideRefund for a Jack in the Box app order
The store was closed or you ordered at the wrong Jack in the Box location
Once you get the Order Confirmation email, the order can't be cancelled; you can ask for a refund within 30 days.
- Submit a refund request on the Contact Jack page within 30 days of purchase.
You want to cancel a Jack in the Box app order you just placed
Your card is charged when the order is placed, and submitted orders can't be cancelled.
- Check the order details before you submit; after that, use a refund request if needed.
Source: jackinthebox.com
Help · Official step-by-step guideJack Pack points missing or expired
Your Jack Pack points disappeared
Points expire after 12 months with no activity.
- Keep earning or redeeming at least once every 12 months.
You didn't get Jack Pack points for an in-store purchase
For in-store purchases, you earn points by scanning the receipt bar code within 72 hours.
- In the app, click rewards, then history & claim, then claim points, within 72 hours.
ServiceDownToday: Still stuck or the delay has passed? Contact Jack (Jack in the Box contact form) open · all contact options
Source: jackinthebox.com
Payment, bill or refund · Official step-by-step guideJack in the Box refund rules
Jack in the Box won't refund a completed order
Charges for completed orders can't be cancelled, returned or refunded; any refund is decided case by case.
- Explain your circumstances in a refund request; refunds are at Jack in the Box's or the franchisee's discretion.
ServiceDownToday: Still stuck or the delay has passed? Contact Jack (Jack in the Box contact form) open · all contact options
Source: jackinthebox.com
Help · Official step-by-step guideEarning points with Jack in the Box app orders
You're not earning Jack Pack points on your orders
App orders earn points toward free food: $1 = 10 points.
- Order through the Jack in the Box app to earn points.
ServiceDownToday: Still stuck or the delay has passed? Contact Jack (Jack in the Box contact form) open · all contact options
Source: jackinthebox.com
What people search for about Jack in the Box
- jack in the box login
- jack in the box login without app
- jack in the box login not working
- jack in the box app
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact Jack in the Box by reason
Technical information
The app: Jack in the Box® Order App
- iPhone and iPad: version 2026.19, released 2026-10-29, needs iOS 15.1 or later. App Store
- Android: updated Nov 10, 2026, needs Android 7.1 and up. Play Store
Read from the stores on 2026-11-13.
User comments