Is Kaiser Permanente down or not working today?

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Kaiser Permanente current status

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Based on user reports, unofficial · updated at

servicedowntoday.com is independent and is not the official Kaiser Permanente website.

Kaiser Permanente (health plan and care provider): kp.org and KP app sign-in, registration and password reset, website and app technical problems, prescription refills, medical bills and financial assistance, claims

Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:

Having problems?

Help others by reporting if Kaiser Permanente isn't working for you.

About Kaiser Permanente

Kaiser Permanente is a US health plan and care provider; members use a digital account on kp.org and the KP app for appointments, test results, messages, prescriptions and bills.

Source: healthy.kaiserpermanente.org (official website)

Official help by problem

Check a wider outage

No official status page found (searched on 2026-11-13).

Only your account or device?

Sign-in or account access · Official step-by-step guidekp.org sign-in and password

You forgot your kp.org password

You can reset it online; Kaiser usually emails a one-time passcode, and closing the passcode page means starting over.

  • Reset the password online and keep the passcode page open while you check your email in another window.

kp.org won't let you reset your password

You may not be fully registered yet.

  • Go back and finish the registration steps online, then reset your password.

Kaiser Permanente registration says your information doesn't match

This usually means the MRN, coverage details or personal information entered don't match Kaiser's records.

  • Check your MRN, coverage and personal details; if it persists, call 1-800-556-7677 (TTY 711), or 1-888-874-1620 for Washington members outside Vancouver/Longview.

Source: healthy.kaiserpermanente.org

Not working or down · Official step-by-step guidekp.org or the KP app not working

kp.org pages don't display right or buttons don't work

Kaiser's first tips are an up-to-date, compatible browser and clearing your history, cache and cookies.

  • Check your internet connection and browser version, clear your cache and cookies, then close and reopen the browser.

The Kaiser Permanente app isn't working

Kaiser says uninstalling and reinstalling the app solves most technical issues.

  • Uninstall the KP app, reinstall it from the App Store or Google Play, and if it still fails, fill out the Contact the Web Manager form.

Source: healthy.kaiserpermanente.org

Order, delivery or lost item · Official step-by-step guideRefill a Kaiser Permanente prescription

Kaiser won't let you refill a prescription

It may not be eligible to refill yet; the prescription details show when it was last ordered and when it can be refilled.

  • Check the prescription details in your medication list; if you've run out and need it now, contact the pharmacy on the bottle.

A medication is missing from your Kaiser medication list

Your doctor's office can update the list.

  • Call your doctor's office or send a secure message asking for the list to be updated.

Source: healthy.kaiserpermanente.org

Payment, bill or refund · Official step-by-step guideHelp paying a Kaiser Permanente bill

You can't afford your Kaiser Permanente medical or pharmacy bill

The Medical Financial Assistance (MFA) program helps qualified patients; Kaiser replies within 30 days of a complete application.

  • Apply for financial assistance online, or by paper application by mail, fax or drop-off.

You want to pay a Kaiser bill over time

Payment plans can be set up from your Billing Summary.

  • In your Billing Summary, review each bill and select Set up a payment plan.

You need to pay a Kaiser bill for someone else

Guest pay takes one-time medical bill payments on behalf of another member.

  • Use Make a guest payment.

ServiceDownToday: Still stuck or the delay has passed? Kaiser Permanente member help line (most regions): 1-800-556-7677 (open 24 hours a day, 7 days a week) · all contact options

Source: healthy.kaiserpermanente.org

Claim or damage · Official step-by-step guideKaiser Permanente claims and appeals

You don't agree with how Kaiser paid a claim you submitted

You have the right to appeal the plan's payment decision on a claim you personally submit.

  • Open the Appeals topic on Kaiser's Help with Claims page.

ServiceDownToday: Still stuck or the delay has passed? Kaiser Permanente member help line (most regions): 1-800-556-7677 (open 24 hours a day, 7 days a week) · all contact options

Source: healthy.kaiserpermanente.org

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What people search for about Kaiser Permanente

  • kaiser permanente login
  • kaiser permanente app
  • kaiser permanente not working
  • kaiser permanente login not working

Observed in search-engine autocomplete suggestions; not a report of an outage.

User comments

What is not working?

Where this status comes from

  • The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.

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