Is Klarna down or not working today?

No login email in your inbox

• Look in your spam folder, and make sure you're entering the email address you gave when you ordered.
• Prefer your phone? Log in with your phone number and the verification code.

You tap the login link and nothing happens

• Give it 30 minutes, make sure the Klarna app is on its latest version, then tap the link on the same phone or computer you're logging in on.

No text message with your code

• Check the phone number, add the country code, then switch flight mode on and off and resend the code.

Your account is locked

• Unlock it from the help page: you'll verify your identity with a selfie and answer security questions.

Your payment fails with an error

• Check your connected card hasn't expired or been blocked, and update it in the app.
• Use the latest app version, avoid restricted networks (like a work connection) and check you have enough funds.
• If your bank asks you to approve the payment, follow the prompts.

You see a Klarna charge you don't recognize

• First check it isn't someone in your household, a separately billed earlier order or an authorization hold.
• Still unknown and you think it's identity theft? Report it in the app or contact Klarna.

You think someone else has access

• Lock your account: you're signed out on all devices, no new Klarna purchases can be made and Klarna cards are frozen.
• You can unlock it anytime with a valid ID; ongoing payments are not paused.