Is Labcorp down or not working today?

Your Labcorp results haven't been posted and it's been more than two weeks

Delays are most often caused by outdated or inaccurate personal information with your provider or in your Labcorp Patient account.

• Log in to MyLabcorp or the Labcorp Patient portal and make sure your personal information is accurate.
• Confirm with your ordering provider that your details match your Labcorp Patient profile.
• Still nothing? Contact the Clinical Contact Center with the Labcorp Patient Inquiry Form.

You're waiting for Labcorp results from a recent test

Many tests are reported within 24 to 48 hours; some take up to two weeks, and results arrive in your account when they're reported to your provider.

• Check the status in the MyLabcorp app or on MyLabcorp.com.

Some Labcorp results, like an employee drug screening, aren't in your account

Some results, such as employee drug screening, aren't available in your account.

• Ask the provider or employer who ordered the test.

Your Labcorp patient service center closed unexpectedly on the day of your appointment

Labcorp notifies you by email or text with rescheduling instructions, and doesn't charge you for its own cancellations.

• Check your appointment status in the MyLabcorp app or the Labcorp Patient portal, then reschedule.

You need to reschedule or cancel a Labcorp appointment

Appointments can be changed online or in the app.

• Modify, reschedule or cancel in the MyLabcorp app or Labcorp Patient portal with your confirmation number and patient name.

You can't pay your Labcorp bill in full

Labcorp offers flexible payment plans.

• Call Patient Billing at 800-845-6167, Monday to Friday, 8:00 a.m. to 5:00 p.m. ET, to set up a payment plan.

You get an "Invoice Not Found" error when paying your Labcorp bill

The 8-digit invoice number, ZIP code and date of birth must all match the invoice.

• Re-enter the 8-digit invoice number from your bill and check the ZIP code and date of birth.
• If it still fails, call Patient Billing at 800-845-6167.

Your Labcorp balance hasn't updated after you paid

Payments take 24-48 hours to process.

• Wait 48 hours; if the balance still hasn't updated, call Patient Billing at 800-845-6167.

Your Labcorp bill doesn't match your insurance Explanation of Benefits

Labcorp is committed to an accurate bill and will review it if you send the EOB.

• Fax your EOB to 866-227-2939 or mail it to P.O. Box 2240, Burlington, NC 27216-2240, with your Labcorp invoice number.

Labcorp billed you before your secondary insurance processed the claim

Your primary insurance is billed first, then any remaining balance goes to your secondary insurance.

• Contact Patient Billing at 800-845-6167.

A third-party site asks you to pay your Labcorp invoice with a fee

Labcorp isn't affiliated with invoice payment services such as Doxo.com; you can pay Labcorp directly without a service fee.

• Pay directly in the Labcorp Patient portal, with guest bill pay, or by phone at 800-845-6167.