Is Login.gov down or not working today?

Your Login.gov password doesn't work

You can reset it from secure.login.gov with the link Login.gov emails you.

• Go to secure.login.gov and select Forgot your password?.
• Enter your email, click Continue, then click Reset your password in the Login.gov email.
• Enter your new password and click Change password.

Login.gov says your profile was deactivated after a password reset

Your personal key reactivates your verified information.

• Sign in, select Reactivate your profile now, then I have my key.
• Enter your most recent personal key and re-enter your password, then save the new key.

You lost access to your Login.gov email and forgot the password

You'll need a new account with an email you can access.

• Create a new account with a different email address and re-verify your information.
• Urgent agency matter? Contact the government agency directly.

Your Login.gov account locked when signing in

Too many security code requests or attempts lock it for 10 minutes.

• Wait 10 minutes and try again.
• Forgot your password? Use the password reset process.

Your Login.gov account locked during identity verification

Verification attempts are limited; you must wait six hours.

• Wait six hours, go back to the partner agency website and sign in.
• Don't create a new account: you'll be prompted to verify again.

Your Login.gov one-time code text never arrives

Codes can take up to 10 minutes, and texts need a mobile phone.

• Check the device is on and airplane mode is off.
• Wait up to 10 minutes or press Resend code.
• Landline? Choose a phone call instead; numbers with extensions can't receive codes.

Your Login.gov code is rejected after several resends

Only the newest code works.

• Enter the newest code; if several arrived at once, try more than one.

You can't use your only Login.gov authentication method

Login.gov cannot unlock or sign in for you; without another method you must start over.

• Try any other authentication method you set up.
• None? Delete your account and create a new one, then add more than one method.

Login.gov shows "Security check failed" when you sign in

reCAPTCHA couldn't confirm it's really you.

• Use the device and browser you created the account with.
• Turn off VPN and ad blockers, and clear your cache.
• Try another time, another browser, or update your browser; then contact Login.gov support.

Login.gov says it couldn't find records matching your personal information

Your SSN or address may be wrong, or your ID was misread.

• Fix your Social Security number or address before submitting again.
• Name or birth date wrong? Start over and add images of your ID again.

Login.gov can't match your address

The address must be current and residential.

• Moved recently? Try a previous address.
• Enter the address where you live, not a mailing address.

Login.gov couldn't match your selfie to your ID

Lighting and a fully visible face matter; in-person verification is an alternative.

• Retake the selfie in a well-lit place without glare, with your whole face visible.
• Still failing? Verify in person at a United States Post Office if offered.

Your Login.gov account shows as deactivated

A password reset without your personal key, or a security violation, can deactivate it.

• Verify your identity again to reactivate after a password reset.