Is Lyft down or not working today?

The app is unresponsive or misbehaves

App problems are often caused by poor phone connectivity.

• Close the app and reopen it.
• Turn airplane mode on and off.
• Make sure you're using the latest version of the app.

Still having problems

• Update your app and your phone's software: out-of-date software can cause performance issues.

You left an item in the car

• Report the lost item in the Lyft app or from your email ride receipt, then call or message your driver (possible for 24 hours after the ride).

Conditions: A $20 return fee is applied in-app to compensate the driver.

If your driver asks for cash for the ride or the return fee, contact support.

You lost the phone linked to your account

• Fill out Lyft's lost item form from a computer or a borrowed device: you don't need the Lyft app.

The verification code text doesn't arrive

You might be unsubscribed from account alerts.

• Text START to 46080 (59381 for Canada) and follow the instructions.
• Then use 'Get started' to enter your phone number and wait a few minutes for the code.

You still haven't received the code

• Tap 'Problem receiving the code?' when it appears on the screen.
• Use 'Call me with the code': Lyft calls your phone with a new code.

Your phone number changed

• Don't create a new account: update the old one. In the Lyft app, open the main menu, tap 'Settings', type the new number and tap 'Save'.

If you create a new account, you could lose account info, including your star rating and total ride count.

You no longer have access to your old phone number

• Use account recovery: under the phone number field, tap 'Find my account' and enter the email address on your Lyft account.

Conditions: You need access to the email address on your Lyft account.

You get an error when entering your number

VoIP numbers aren't compatible with Lyft, and the number may not be from a supported country.

• Ask your service provider what type of phone number you have.

You see a 'pending' Lyft transaction

A pending transaction isn't a charge: it is a temporary authorization to check that your payment method works.

• Wait for your bank to process it: it disappears or appears as a refund within 5-7 business days.

You see several Lyft lines on your statement

Any extra pending transaction is likely a temporary authorization; you may see several if you requested more than one ride.

• Check the full breakdown of final ride charges in the 'Ride history' tab of the Lyft app.

You canceled, or Lyft couldn't match you with a driver, and you see the ride price pending

Lyft says it will never charge you this amount.

• Wait: the temporary authorization disappears or shows as a refund within 5-7 business days.

You were charged a cancellation fee

A fee may apply if you cancel more than 30 seconds after a driver accepts your ride.

• If you think it's wrong, dispute the ride charge in the app.