Is MandM Direct down or not working today?

MandM doesn't recognise your details

• Check you're using the email and password you registered with.
• Forgot the password? Enter your email and choose 'Forgotten your password' to get a reset link by email.

You have items in your bag but can't proceed to the checkout

MandM's checkout runs behind security firewalls; a lot of activity in the background on your device can stop it loading correctly.

• Clear your browser history (this clears the cache), then try the checkout again.

Your order status says 'on hold'

The card issuer may have questions about your checkout details; MandM will contact you, and processing resumes once it's confirmed.

• Watch your email, including the spam folder.

You want to send an item back

The standard window is 28 days to return items you don't want; MandM sometimes extends it for seasonal orders, so check its return article for the current dates.

• Follow the 'How do I return an item' section of MandM's help centre.

Your return was refused or you wonder if the item is refundable

Some items can't be refunded: underwear, items containing batteries, pierced jewellery, swimwear, toiletries and fragrance.

You want to send something back

Refunds only, no exchanges; returns can take up to 14 working days to process.

• Get your label or QR code in the returns portal (have your order number ready).