Is MAPFRE Insurance down or not working today?

MAPFRE asks for a temporary code when you log in

Two-factor authentication sends a temporary code to your phone or email after your user ID and password.

• Enter your user ID and password, then the code sent to your phone or email; in the app you can enable biometrics instead.

You no longer have the phone or email that receives your MAPFRE code

Customer service can't change your two-factor details directly, but can unenroll you so you set it up again.

• Contact MAPFRE Customer Service to be unenrolled, then set up two-factor authentication again with your new phone or email.

You had a car accident and are insured with MAPFRE

MAPFRE asks you to report the claim as soon as you can; a Claim Representative and an appraiser are then assigned.

• Contact MAPFRE directly, report the claim online, or call your insurance agent.

Your car was towed to a storage yard after the accident

Storage charges may be adding up daily.

• Call MAPFRE immediately so it can help decide whether the car should be moved.

Your home was damaged and you have MAPFRE homeowner insurance

MAPFRE's claim reporting line is open 24 hours, 7 days a week; a property claim specialist then contacts you during business hours.

• Call 1-877-224-5677 or your insurance agent to report the claim.

Your home needs emergency repairs, like a hole in the roof

MAPFRE staff can coordinate emergency repairs, clean-up or temporary lodging.

• Call 1-877-224-5677 for this service.

You're not sure what's due at your MAPFRE renewal

Depending on the policy, a 10% or 20% renewal payment is due by the effective date to avoid cancellation; any old balance rolls onto the next bill.

• Pay the renewal amount by the policy effective date, or call customer service at 855-627-3737 with billing questions.

You paid too much on your MAPFRE bill

MAPFRE applies the overpayment to your next bill.

• No action is needed; the next bill will reflect the overpayment.

You pay your MAPFRE premium through your bank's bill pay

If your policy cost changes, you have to update the payment amount at your bank yourself.

• Update the payment amount through your bank when your minimum due changes.