Is MBTA down or not working today?

No recent reports (updated ).

MBTA current status

No recent reports

0 reports in the last 24 hours.

This doesn't confirm that MBTA is working; it means nobody has reported a problem here recently.

Official website check: not run yet.

Status calculated automatically — How it works?

Based on user reports, unofficial · updated at

servicedowntoday.com is independent and is not the official MBTA website.

MBTA (Boston transit): CharlieCard and CharlieTicket problems, lost, stolen, damaged or expired cards, MyCharlie accounts, loading fare, transfers, reduced fares with a TAP, T-Alerts for delays, lost and found, and MBTA Customer Support.

Service disrupted? Start with the official help for it:

Or is it the website, your account or the app? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:

Having problems?

Help others by reporting if MBTA isn't working for you.

About MBTA

The MBTA is the Boston-area transit system (subway, bus, Commuter Rail and ferry), paid with CharlieCards, CharlieTickets or contactless payment.

Source: mbta.com (official website)

Official help by problem

Check a wider outage

No official status page found (searched on 2026-11-13).

Service disrupted or unsafe?

Delay, cancellation or disruption · Official step-by-step guideMBTA delays and service alerts

You keep finding out about MBTA delays and disruptions too late

The MBTA sends service alerts by email or text through T-Alerts.

  • Sign up for T-Alerts to get MBTA service alerts by email or text.
  • Commuter Rail rider? Follow @MBTA_CR as well as @MBTA.

An MBTA elevator or escalator is out of service

There's a dedicated hotline for elevator and escalator issues.

  • Call the Elevator/Escalator Hotline at 617-222-2828.

Source: mbta.com

Only your account or device?

Sign-in or account access · Official step-by-step guideMyCharlie account and balance

You can't check your CharlieCard balance or log in to MyCharlie

Online card management and protection work once the card is registered in MyCharlie.

  • Register your CharlieCard with MyCharlie.
  • Need help with a registered card? Log into MyCharlie or call 888-844-0355.

Source: mbta.com

Payment, bill or refund · Official step-by-step guideCharlieCard lost, stolen, damaged or expired

Your CharlieCard was lost or stolen

The MBTA can replace registered cards; unregistered lost or stolen cards cannot be replaced.

  • Registered card? Call 888-844-0355 to get it replaced.
  • Register your next CharlieCard with MyCharlie to protect its balance.

Your CharlieCard is damaged or not working at the gate

Damaged or malfunctioning cards can be replaced even if not registered.

  • Visit the Charlie Service Center at 296 Washington St, or call Customer Support at 617-222-3200.

Your CharlieCard expired with money still on it

Stored value and passes can be moved to a new card.

  • Bring the old card to the Charlie Service Center at 296 Washington St to transfer the balance.
  • Registered online? Log into MyCharlie or call CharlieCard Support at 888-844-0355.

Source: mbta.com

Payment, bill or refund · Official step-by-step guideMBTA transfer not applied

You were charged again when transferring on the MBTA

Transfers depend on how you pay: cash gets no free or discounted transfers.

  • Pay with a CharlieCard, CharlieTicket or contactless method to get transfers.
  • mTickets don't include transfers to other modes.

ServiceDownToday: Still stuck or the delay has passed? MBTA Customer Support (Main Hotline): 617-222-3200 (open Mon–Fri 6:30 AM–8 PM) · all contact options

Source: mbta.com

Payment, bill or refund · Official step-by-step guideMBTA reduced fare not applied

Your MBTA reduced fare isn't applied when you tap your bank card

Reduced fare benefits must be linked to your contactless payment method.

  • Link your reduced fare benefits to your contactless payment method.
  • Check eligibility for a Transportation Access Pass (TAP) if you have a disability or Medicare card.

ServiceDownToday: Still stuck or the delay has passed? MBTA Customer Support (Main Hotline): 617-222-3200 (open Mon–Fri 6:30 AM–8 PM) · all contact options

Source: mbta.com

Other help

Help · Official step-by-step guideLost something on the MBTA

You left something on an MBTA train or bus

Lost items are handled by the number for the mode or route.

  • Call the number associated with the mode or route where you lost it.

Source: mbta.com

Guide for this kind of service →

ServiceDownToday checks

General steps from us, not an official MBTA procedure and not counted as help from MBTA.

Site or app won't load?

  • In the app: update it, or close it completely and open it again.
  • On the website: try another browser, or a private window.
  • In both: try another network, switching between Wi-Fi and mobile data.

Is it down or is it just me? →

User comments

What is not working?

Where this status comes from

  • The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.

Contact MBTA by reason

Technical information

The app: MBTA mTicket

  • iPhone and iPad: version 7.9.6, released 2026-08-03, needs iOS 15.6 or later. App Store

Read from the stores on 2026-11-13.