Is McDonald's down or not working today?

You forgot your password

• Open the app logged out, tap "More", then "Log In".
• Tap "Forgot Password?", enter your account email and tap "Reset Password"; the new password needs 8-12 letters and numbers with at least one lowercase, one uppercase and one number.

You can't find your recent order

• Make sure you're logged in and connected to Wi-Fi or mobile data, then open "Recents" in the bottom bar.

The Drive Thru doesn't recognize your order number

• Check your internet connection, then give the code on your confirmation screen to a crew member.

You want to cancel the order

• Use "Cancel Order" in your order details, as long as it hasn't started being prepared; orders can't be changed after payment.

You want a refund or had an issue with Mobile Order & Pay

• Contact the restaurant where you made the purchase.
• Delivery order? Check whether Uber Eats or DoorDash handled it and contact them.

You see an incorrect or unauthorized charge

• Contact your bank immediately.

Your card isn't accepted

• The app takes Visa, MasterCard, American Express and Discover cards issued by a U.S. bank.

The app doesn't find your restaurant or show the deals near you

The app uses location services to find the closest restaurant and the deals near you.

• In your device settings, find the McDonald's app and choose your Location preference (turn it on).

A second deal won't apply

You can only redeem one deal per person, per visit.

• Use the other deal on your next visit.