Is Medicare.gov down or not working today?

You can't log in to or create your Medicare account

Medicare accounts use identity verification services: ID.me, CLEAR or Login.gov, or a Medicare.gov username and password for older accounts.

• Log in with ID.me, CLEAR or Login.gov.
• Already have a Medicare.gov account: log in with your username and password.

You share an email address with someone and can't create your account

Each Medicare account needs its own email address.

• Use an email address that you don't share with anyone.

You need help beyond what's on Medicare.gov

Medicare answers by phone and live chat 24 hours a day, 7 days a week, except some federal holidays.

• Call 1-800-MEDICARE (1-800-633-4227).
• TTY: 1-877-486-2048.
• Or start a live chat.

You need to sign up for Medicare or change your address

Sign-up and address changes are handled by the Social Security Administration (SSA).

• Contact SSA.

You got a Medicare premium bill and want to pay it online

The fastest way is your Medicare account, which links to the U.S. Treasury's Pay.gov site to complete the payment.

• Log in to your Medicare account and select Pay my premium.
• Don't create or use a separate Pay.gov account.

You want your premium paid automatically

Medicare Easy Pay deducts your premium from your checking or savings account each month.

• In your Medicare account, select My Premiums, then Sign Up.
• Or mail the SF-5510 form.

Your premium bill says Delinquent Bill or your payment was late

A missed or late payment is added to your next bill; a delinquent bill must be paid in full or you lose your Medicare coverage.

• Pay the total amount due on the delinquent bill.
• Billing questions: call 1-800-MEDICARE (1-800-633-4227).

Your Medicare card is lost or damaged

You can print or order an official copy in your Medicare account, or order a replacement by phone.

• Log in to your Medicare account to print or order a copy.
• Or call 1-800-MEDICARE (1-800-633-4227) for a card by mail.

You get Railroad Retirement Board benefits and need a new card

RRB beneficiaries order a replacement card from the RRB line.

• Call 1-877-772-5772 (TTY 1-312-751-4701).

Someone called asking for your Medicare Number, money, or threatening to cancel your benefits

Medicare says it does not call you uninvited to ask for personal or private information.

• Hang up.
• Then call Medicare yourself at 1-800-MEDICARE (1-800-633-4227).

You suspect Medicare fraud or see services you didn't get on your statement

Suspected fraud is reported to 1-800-MEDICARE or online.

• Report it by phone to 1-800-MEDICARE (1-800-633-4227).
• Or report Medicare fraud online.

You suspect fraud and you have a Medicare Advantage Plan or drug plan

You can also call the Investigations Medicare Drug Integrity Contractor (I-MEDIC).

• Call I-MEDIC at 1-877-7SAFERX (1-877-772-3379).

Your provider didn't file a Medicare claim for your services

With Original Medicare the provider files claims; if you must file, you use the CMS-1490S form.

• Fill out the Patient Request for Medical Payment form (CMS-1490S).
• Include the itemized bill and a letter explaining why you are filing.