Is Mercury Insurance down or not working today?
No recent reports (updated ).
Mercury Insurance current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that Mercury Insurance is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Mercury Insurance website.
Mercury Insurance: signing in to the online account and the Mercury app, filing and following an auto or property claim, paying a bill online, by phone, by mail or without logging in, and the Mercury Customer Service and Claims lines.
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if Mercury Insurance isn't working for you.
About Mercury Insurance
Mercury Insurance is a US auto and home insurer whose online account and app handle ID cards, bill payments, policy changes and claims.
Source: mercuryinsurance.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-13).
Only your account or device?
Sign-in or account access · Official step-by-step guideCan't sign in to your Mercury Insurance account
You forgot your Mercury Insurance password
You can reset it yourself from the Mercury login page.
- Click Forgot Password on the Mercury Insurance login page to reset your credentials.
- Never set up online access? Create your online account first, then sign in.
You don't know whether the Mercury app uses the same login
The app uses your Mercury login to access the same account.
- Download the Mercury mobile app and sign in with your Mercury login.
ServiceDownToday: Still stuck or the delay has passed? Mercury Customer Service: (800) 503-3724 · all contact options
Source: mercuryinsurance.com
Sign-in or account access · Official step-by-step guideMercury Insurance app sign-in
You can't get into the Mercury Insurance app because you forgot your password
The app supports biometric sign-in.
- Use facial recognition or fingerprint ID to get into your account.
- Reinstall the app from the Apple App Store or the Google Play Store if needed.
ServiceDownToday: Still stuck or the delay has passed? Mercury Customer Service: (800) 503-3724 · all contact options
Source: mercuryinsurance.com
Help · Official step-by-step guideFile or follow a Mercury Insurance claim
You need to report an accident or damage to Mercury
Claims can be filed online or by phone 24 hours a day, seven days a week.
- File an auto or property claim online with Mercury's digital claims experience.
- Or call the 24/7 claims hotline at (800) 503-3724.
- Auto glass or roadside assistance: call (800) 503-3724.
Your car can't be driven after an accident
Mercury can arrange a tow and help with a rental car.
- Call Mercury from the accident scene so they can arrange towing.
- Ask for help reserving a rental car if you need one.
Source: mercuryinsurance.com
Help · Official step-by-step guideWhat to do after a car accident with Mercury
You're not sure what details Mercury needs for an auto claim
Mercury lists the accident, vehicle and personal information to gather.
- Get to a safe location, check for injuries, and call 911 when it is safe to do so.
- Take photos of the damage and the scene, and exchange information with all parties and witnesses.
- Have the date, time, location and any police report number ready.
Source: mercuryinsurance.com
Payment, bill or refund · Official step-by-step guideMercury Insurance bill payment problems
Your Mercury bill is due but you can't log in to pay it
You can pay a one-time payment without logging into an account.
- Use the one-time payment page with your policy number or email address.
- Find your policy number on your Mercury bill, ID card or Declaration document.
Source: mercuryinsurance.com
Payment, bill or refund · Official step-by-step guideOther ways to pay a Mercury Insurance bill
Your Mercury online payment isn't working
Mercury also takes payments by phone, by mail and in cash at MoneyGram.
- Call Billing at (800) 503-3724, Monday through Saturday from 5:00 a.m. to 9:00 p.m. PT.
- Mail a check or money order payable to Mercury Casualty Company with your policy number.
- Pay with cash at a MoneyGram location.
You keep missing Mercury due dates or getting late fees
Autopay pays your bill automatically each month.
- Enroll in autopay through your customer portal.
Source: mercuryinsurance.com
ServiceDownToday checks
General steps from us, not an official Mercury Insurance procedure and not counted as help from Mercury Insurance.
Site or app won't load?
- In the app: update it, or close it completely and open it again.
- On the website: try another browser, or a private window.
- In both: try another network, switching between Wi-Fi and mobile data.
What people search for about Mercury Insurance
- mercury insurance login
- mercury insurance login to my account
- mercury insurance login with policy number
- mercury insurance app
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact Mercury Insurance by reason
- GeneralMercury Customer Service: (800) 503-3724
- GeneralMercury 24/7 claims hotline: (800) 503-3724Open 24/7
- GeneralMercury Billing (pay by phone): (800) 503-3724Open Mon–Sat 5:00 a.m.–9:00 p.m. PT
- GeneralMercury message form
Technical information
The app: Mercury Insurance: Car & Home
- iPhone and iPad: version 1.0.104, released 2026-10-30, needs iOS 15.6 or later. App Store
Read from the stores on 2026-11-13.
User comments