Is Merrill Edge down or not working today?

You can't log in to Merrill Edge because you forgot your User ID or password

Merrill's online password reset lets you retrieve your User ID and reset your password yourself.

• Use the online password reset from the Merrill log in page.

You can't log in to the Merrill Edge mobile app

The app uses the same User ID and password as merrilledge.com.

• Sign in to the app with your merrilledge.com User ID and password; reset them online if they don't work.

Money you moved into Merrill isn't in your account yet

Cash from a linked Bank of America or Merrill account can arrive instantly; from another bank it takes a few days, and a wire arrives the same day.

• Check the status under View in-process transfers.
• Adjust the account filters if you don't see your transfer.

Your Merrill mobile check deposit says Completed but the money isn't usable

Completed means the deposit was processed, but the funds may not be available yet.

• Check your available balance to see when the funds can be withdrawn.
• Keep the check for 14 days after the funds become available.

Your Merrill Edge cash account is restricted after a trade

Paying for a purchase with cash that hasn't settled can cause a trade violation, and restrictions may be placed on your account.

• Check your settled cash buying power on the Balances page before buying.
• Whenever possible, pay for purchases with settled cash.

Merrill flagged a freeride violation

A freeride is selling a security before enough funds have settled to cover its purchase; the account is then restricted to funds-on-hand trading for 90 days.

• Bring in cash from another account no later than the due date of the freeride obligation; the funds must stay one business day.

You placed a trade in the wrong Merrill account

Selling a security your account doesn't hold is a sale-not-long violation.

• Contact Merrill as soon as possible.

You don't know which order type to pick when placing a trade

Merrill Edge shows order-type information right in the trade ticket.

• Select the help icon just above the Order Type drop-down menu.

You suspect fraud or identity theft on your Merrill account

Merrill's Fraud Protection Guarantee reimburses losses from unauthorized third-party activity.

• Call Merrill at 800-732-2747.
• Add a passkey on your verified device for extra login security.

You got a suspicious email or text using Merrill's name

Merrill asks you to forward it, then delete it.

• Forward it to abuse@bankofamerica.com, then delete it.
• Don't transfer money because of an unexpected call or text.

Your CMA Visa debit card or brokerage checks are lost or stolen

Merrill places a block on the card or checks by phone.

• Call 800-CMA-LOST (262-5678).
• Give your new card number to merchants with automatic bill payments.

You want to take money out of your Merrill Edge Self-Directed account

Withdrawals are made online from Transfer Money & Securities.

• Log in, open the Accounts tab and select Transfer Money & Securities.
• Choose the withdrawal method and follow the on-screen instructions.