Is Mississippi Power down or not working today?

Your power is out (Mississippi Power)

You can report an outage or check one by text to MSPWR (67797).

• Text OUT to 67797 to report the outage.
• Text STAT to 67797 to check whether an outage is reported for your account.

You signed up for Mississippi Power outage texts but it says Enrollment Pending

Text enrollment isn't complete until you accept the Terms & Conditions from a separate text.

• Find the Terms & Conditions text on the phone you enrolled with and accept it.
• Lost it? Call the Customer Care Center at 1-800-532-1502.

You want Mississippi Power to alert you about outages

Enrolled customers get alerts by text, email or voice, with an estimated restoration time, often within 10 minutes of an outage being confirmed.

• Text REG to MSPWR (67797), or set Outage Alerts under My Profile, Alerts & Communications.

Your lights are out but the neighbors have power

Mississippi Power suggests checking your breaker first.

• Check your breaker panel and reset a tripped breaker following Mississippi Power's video steps.

You see a loose or dangling power line

Any power line could be energized; you can't tell by looking.

• Keep away from it and report it immediately to Mississippi Power at 800.532.1502.
• Don't pull tree limbs off lines or try to repair the electrical system.

You're having trouble logging in to your Mississippi Power account

Customer Care helps by phone; have your account number and the access code from your bill ready.

• Call 1-800-532-1502, Monday through Friday, 7:00 am to 9:00 pm CST.
• Have your account number and access code from your billing statement on hand.

Your Mississippi Power bill went up

About half of home energy costs come from heating and cooling; longer billing periods, holidays at home and seasonal pricing also raise bills.

• Check the Service Period on your bill for the number of billing days.
• Log in to compare your usage with last year.

You want to pay Mississippi Power in cash at a store

More than 1,500 authorized payment locations, including Walmart, Dollar General, Family Dollar and Walgreens, take cash; checks and credit cards aren't accepted there.

• Bring your electric bill, account number or bar code to an authorized payment location.

Someone claims your Mississippi Power account is past due and asks for a prepaid card

Mississippi Power never sends an employee to collect payment and doesn't call or visit to ask for card, bank or Social Security details.

• Don't pay; call Mississippi Power at 800-532-1502 to check.

Someone at your door says they're from Mississippi Power

Real employees wear Mississippi Power apparel, arrive in a marked vehicle and present a photo I.D. with the logo.

• Call your local police and Mississippi Power at 800-532-1502.
• Don't let them in, don't go outside with them, and don't give your account number.