Is Moniepoint down or not working today?
No recent reports (updated ).
Moniepoint current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that Moniepoint is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Moniepoint website.
Moniepoint (Nigeria): the Moniepoint personal and business banking apps, transfers, cards, POS terminals and USSD
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if Moniepoint isn't working for you.
About Moniepoint
Moniepoint is a Nigerian fintech offering banking, payments, credit and business tools to businesses and individuals.
Source: moniepoint.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-12).
Only your account or device?
Payment, bill or refund · Official step-by-step guideMoniepoint transfer not received or not reversed
Your transfer shows successful but the recipient hasn't got the money
The recipient's bank is most likely having downtime. Allow 24 hours (sometimes a few days); if it never arrives, their bank reverses it and Moniepoint refunds you.
- Wait 24 hours before reporting it to customer support.
- Before a transfer, check the recipient bank's network stability: tap the network icon at the top right of the app, then Bank transfer.
Your transfer failed but the money hasn't come back
Reversals are normally instant; a delay usually means a backlog, and any failed transfer you were debited for will be reversed.
- Wait 24 hours before contacting customer support.
Source: moniepoint.com
Lost, stolen or fraud · Official step-by-step guideUnauthorized transaction on your Moniepoint account
You see a transaction you didn't make
- Change your password straight away.
- Contact Moniepoint Support in the app or email frauddesk@moniepoint.com with the transaction details.
Money left your wallet to an account you don't know
Your account is compromised. Support can ask the other bank to recall the funds, but recovery isn't guaranteed and a police report or court order is needed.
- Change your login details and authorisation PIN now, then send support the transaction receipt.
Source: support.moniepoint.com
Sign-in or account access · Official step-by-step guideCan't log in to Moniepoint
You forgot your password or see 'Account locked'
- Click 'Forgot Password', enter your username and the OTP sent to your phone, then use the reset link sent to your email.
You can't remember your username
- Click 'Forgot username' and dial the USSD code shown, from your registered phone number.
You don't receive Moniepoint OTPs
You may be checking the wrong number, your SMS storage may be full, or your network may be blocking them.
Source: support.moniepoint.com
Sign-in or account access · Official step-by-step guide"Restricted Account" or PND on Moniepoint
You see "Restricted Account" or "Transaction not permitted"
Your account is under Post No Debit: it can receive money but can't send or spend. Causes include a suspicious inflow, exceeding your KYC limits or incomplete KYC.
- Upgrade your KYC to Level 3 to remove transaction limits.
- Contact customer support to lift the restriction.
Source: support.moniepoint.com
Lost, stolen or fraud · Official step-by-step guidePhone stolen? Block your Moniepoint accounts
Your phone and SIM were stolen
- From someone else's phone, dial *5573*911#, select "Stop Debit Transactions", then "For Others".
- Enter your phone or account number and your PIN: all your Moniepoint accounts are then blocked.
Source: support.moniepoint.com
ServiceDownToday checks
General steps from us, not an official Moniepoint procedure and not counted as help from Moniepoint.
Site or app won't load?
- In the app: update it, or close it completely and open it again.
- On the website: try another browser, or a private window.
- In both: try another network, switching between Wi-Fi and mobile data.
What people search for about Moniepoint
- moniepoint login
- moniepoint app
- moniepoint login app download
- moniepoint login personal account
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact Moniepoint by reason
- GeneralMoniepoint phone number: 0201 888 9990
- Fraud or securityMoniepoint Fraud Desk email: frauddesk@moniepoint.com
Technical information
The app: Moniepoint Personal Banking
- iPhone and iPad: version 1.76.0, released 2026-09-28, needs iOS 14.0 or later. App Store
Read from the stores on 2026-11-11.
Official website infrastructure: Cloudflare (from the public DNS records of moniepoint.com).
User comments