Is MyFitnessPal down or not working today?

'Invalid Email or Password'

MyFitnessPal doesn't recognize your login details.

• Log in on the MyFitnessPal website with the same email and password as the app.
• Reset your password with 'Forgot password?' on the login screen, then look for a message from no-reply@myfitnesspal.com (check spam or junk).
• If the email never arrives, try your other email addresses: you may have signed up with a different one.

If that does not work: Still refused after a reset? Try logging in with your username instead of your email address.

'Unable to Connect to the Server'

There could be an issue with the app communicating with MyFitnessPal's servers.

• Check MyFitnessPal's Announcements page for any major outage.
• Confirm whether you can log in on the website: it shows which platforms are affected.
• Try uninstalling and reinstalling the app.

You signed up with Sign in with Apple

• Use your Apple-assigned email or your username.

The app stays on the Loading... screen

• Turn your device completely off and back on: hold the power button until the device powers off or offers the option.

If that does not work: Contact MyFitnessPal's support team.

The site doesn't work, looks strange or behaves unexpectedly

• First visit MyFitnessPal's Announcement page to see if a major outage is known, and its Known Issues page.

You can't log in with a confirmed password, or only some pages work

The site doesn't support 'https add-ons' in your browser, such as HTTPS Everywhere.

• Exclude MyFitnessPal from the add-on's list of sites.

The site appears strangely formatted or some features don't work

After a site update, your browser may keep outdated versions of some content.

• Open myfitnesspal.com/diagnostics/ in your browser; if all checks pass, emptying your cache may resolve the issue.
• After emptying the cache, quit and restart your browser.

You forgot your password or username

• In the app tap Log In, or use the forgotten password page, and enter the email address linked to your account.
• Follow the email: it gives your username and the steps to reset your password.

If that does not work: No reset email: contact MyFitnessPal's customer happiness team.

Conditions: The new password should be at least 10 characters long.

The Android app has a bug

MyFitnessPal lists the Android problems it is investigating, with workarounds where they exist, in an official known-issues article.

• Check whether your problem is in that list.

Before the next step: make sure you know your login details; downloads and settings saved only on this device may be lost.

• If it isn't listed, uninstall and reinstall the app.

If that does not work: Email MyFitnessPal about the issue.

The iPhone app has a bug but your entries show on the website

MyFitnessPal lists the iOS problems it is investigating in an official known-issues article.

• Check whether your problem is in that list.

Before the next step: make sure you know your login details; downloads and settings saved only on this device may be lost.

• If it isn't listed, uninstall and reinstall the app.

If that does not work: Email MyFitnessPal about the issue.

You bought Premium but don't see Premium features

• Log out of the app, force-close it and log back in.

If that does not work: Premium still missing: contact support with your username or email, any alternate emails (iTunes or Google Play) and a screenshot of your latest Premium receipt; Android users add the GPA transaction number.