Is National Grid (US) down or not working today?
No recent reports (updated ).
National Grid (US) current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that National Grid (US) is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official National Grid (US) website.
Help & FAQs: Open the page
National Grid US (gas and electricity utility; pages read for Upstate New York customers): power outage reporting, gas leak emergencies, online account password and sign-in ID reset, bill higher than usual, reading your bill, help paying a bill and payment extensions, customer service and emergency phone numbers.
Power cut? Start with the official help for it:
Or is it the website, your account or the app? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if National Grid (US) isn't working for you.
About National Grid (US)
National Grid delivers gas and electricity to homes and businesses in the northeastern United States.
Source: nationalgridus.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-13).
Service disrupted or unsafe?
Not working or down · Official step-by-step guidePower out: report a National Grid outage
Your power is out (National Grid, Upstate New York)
National Grid takes outage reports online or by phone, around the clock.
- Report the outage online or call 1-800-867-5222.
Source: nationalgridus.com
Safety or emergency · Official step-by-step guideYou smell gas (National Grid)
You smell gas or have a gas emergency
Gas leaks are handled as emergencies, 24 hours a day.
- Call 1-800-892-2345 or 911 immediately.
Source: nationalgridus.com
Only your account or device?
Sign-in or account access · Official step-by-step guideNational Grid online account: reset password or sign-in ID
You forgot your National Grid online account password
The reset is verified with a temporary code sent to your email address.
- Use Reset your password and enter your username or sign-in email, then the code you receive by email.
You forgot your National Grid sign-in ID
The sign-in ID is sent by email to the address on your Web Profile.
- Use Reset your sign-in ID and enter the email address on your Web Profile.
Source: nationalgridus.com
Payment, bill or refund · Official step-by-step guideYour National Grid bill changed or is higher
Your National Grid bill is higher than last month
Seasons and how your equipment runs change how much gas and electricity you use.
- Look at how your usage changed with the season.
- Consider the Budget Plan for a more balanced monthly bill.
ServiceDownToday: Still stuck or the delay has passed? National Grid customer service, Upstate NY (phone): 1-800-642-4272 (open Monday-Friday, 7:00am-7:00pm) · all contact options
Source: nationalgridus.com
Payment, bill or refund · Official step-by-step guideCan't pay your National Grid bill
You received a disconnect notice from National Grid
Grant programs and financial assistance may help you pay.
- Look at the Grant Programs for available financial assistance.
- Need more time: you may qualify for a payment extension.
Your National Grid bills jump from month to month
The Budget Plan spreads your yearly energy costs over 12 equal monthly charges.
- Enroll in the Budget Plan.
ServiceDownToday: Still stuck or the delay has passed? National Grid customer service, Upstate NY (phone): 1-800-642-4272 (open Monday-Friday, 7:00am-7:00pm) · all contact options
Source: nationalgridus.com
Payment, bill or refund · Official step-by-step guideUnderstand your National Grid bill
You don't understand your National Grid bill
National Grid explains each bill type: basic, budget, agreement or energy supplier.
- Watch the How to Read Your Bill video.
- Pick your bill type; if it isn't listed, use the basic bill as a guide.
ServiceDownToday: Still stuck or the delay has passed? National Grid customer service, Upstate NY (phone): 1-800-642-4272 (open Monday-Friday, 7:00am-7:00pm) · all contact options
Source: nationalgridus.com
ServiceDownToday checks
General steps from us, not an official National Grid (US) procedure and not counted as help from National Grid (US).
Site won't load?
- Try another network: switch between Wi-Fi and mobile data.
- Try another browser, or a private window.
- Close the page completely and open it again.
What people search for about National Grid (US)
- national grid us login
- national grid us bill pay
- national grid online login nationalgridus com
- national grid us app
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact National Grid (US) by reason
- GeneralNational Grid customer service, Upstate NY (phone): 1-800-642-4272Open Monday-Friday, 7:00am-7:00pm
- GeneralNational Grid electricity outages, Upstate NY (phone): 1-800-867-5222
- GeneralNational Grid gas emergencies, Upstate NY (phone): 1-800-892-2345
User comments