Is Navy Federal down or not working today?

You can't sign in to Navy Federal online or mobile banking

Navy Federal's Recover Username or Password flow gets you back in; once you set a username, you use it for both mobile and online banking.

• Use "Recover Username or Password" on Navy Federal's sign-in help page.
• Keep your Access Number: it's still needed to identify yourself by phone or in a branch, and it's shown under More > Profile in the mobile app.

Your Navy Federal card was lost or stolen

Navy Federal puts an immediate hold on the account when you call.

• Call 1-888-842-6328 right away.

You see a charge you didn't make on your Navy Federal card or account

Card fraud and disputes can be reported online or by mail; a GO Prepaid card has its own line.

• Use the online report-fraud or dispute option for your credit card, debit card or checking/savings account.
• For a GO Prepaid card, call 1-855-477-1138.

You got a suspicious call, text or email claiming to be Navy Federal

Navy Federal never asks for your personal information by phone or email.

• Forward suspicious emails to phishalert@navyfederal.org; for calls or texts, email reportabuse@navyfederal.org with the time, number and what was asked.
• If you shared personal information, call 1-888-842-6328 right away.

Your Navy Federal card was blocked while traveling

Security holds can be avoided by keeping contact details current and adding a travel notification.

• Add a travel notification in Account Access or the mobile app, or call 1-888-842-6328.

Your Navy Federal Zelle payment is still pending

If the recipient isn't enrolled, it can take 1 to 3 business days after they enroll.

• After more than 3 days, confirm the recipient activated Zelle and that you entered the right email or US mobile number.

You sent Zelle money to the wrong person from Navy Federal

Zelle works like cash: you may not get the money back, and a payment can't be cancelled once the recipient has enrolled.

• Contact the recipient and ask for the money back.