Is New Look down or not working today?
No recent reports (updated ).
New Look current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that New Look is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official New Look website.
New Look (UK): newlook.com and the New Look app, online orders, payments, returns and refunds
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if New Look isn't working for you.
About New Look
New Look is a UK fashion retailer selling online, in its app and in stores.
Source: App Store listing (publisher: New Look Retailers Limited)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-11).
Only your account or device?
Sign-in or account access · Official step-by-step guideForgotten your New Look password
You forgot your New Look account password
- Click the 'Forgotten password?' link at the bottom of the login box.
- Look for the email from account@email.newlook.com.
Source: help-uk.newlook.com
Not working or down · Official step-by-step guide"It's not you, it's us" error on New Look
You see "It's not you, it's us" at checkout
There's likely a small error in your account details.
- Sign in, open My Account > Personal details > Update Personal Details, choose a title (Miss, Ms, Mrs or Mr) and save.
- If you need to order urgently, check out as a Guest.
Source: help-uk.newlook.com
Payment, bill or refund · Official step-by-step guideNew Look payment declined
Your card payment is declined
- Check the expiry date, card number and 3-digit CVC.
- Make sure your billing address matches your card provider's records.
- Enable pop-ups in your browser for payment authentication.
It still won't go through
Don't keep retrying the order: it can create multiple pending charges. Contact the team instead.
Source: help-uk.newlook.com
Payment, bill or refund · Official step-by-step guideNew Look refund not received yet
You returned an order and have no refund yet
Once processed, a refund can take up to 5 working days to reach your bank account.
- Allow 14 calendar days after sending the return before contacting New Look.
You didn't collect a Click & Collect parcel
It's refunded if not collected within 10 days of arriving in store.
Source: help-uk.newlook.com
ServiceDownToday checks
General steps from us, not an official New Look procedure and not counted as help from New Look.
Site or app won't load?
- In the app: update it, or close it completely and open it again.
- On the website: try another browser, or a private window.
- In both: try another network, switching between Wi-Fi and mobile data.
What people search for about New Look
- new look login
- new look login account login uk
- new look app
- new look app not working
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact New Look by reason
Technical information
The app: New Look Fashion Online
- iPhone and iPad: version 9.1.0, released 2026-10-22, needs iOS 18.0 or later. App Store
- Android: updated Oct 26, 2026, needs Android 9 and up. Play Store
Read from the stores on 2026-11-09.
User comments