Is Newegg down or not working today?

You forgot your password

• Use the password reset page to request a verification code by email, then use the code to set a new password.

Conditions: The verification code expires in 5 minutes. Check your spam folder if it doesn't arrive.

Password and email are correct but you still can't log in

• Refresh the page and try again.

If that does not work: Try signing in again.

A message says your account has been suspended

Newegg says this can usually be resolved quickly.

• Submit a request through Newegg's suspended-account form.

Conditions: After you submit the form, you receive a response within 1–2 business days.

Your order is on hold because of a declined payment

• Sign in, open Order History and click on the declined order.
• Click 'On Hold — Payment Declined' (in red on the order page) and sign in once more.
• Update your card details or billing address, then submit: the order is reprocessed.

You received a 'Payment Authorization Failed' email

• Click the 'Resubmit Payment' button in that email, sign in and re-enter your payment and billing info.

You checked out as a guest, or reprocessing fails

• Contact Newegg Customer Service.

Tracking shows 'tracking number not found'

In nearly every case it's a normal timing issue: the shipment notification went out before the carrier scanned the package.

• Wait a few hours: the first scan should appear.

If that does not work: If it's been more than 3 business days since your shipment email and tracking still shows nothing, contact Customer Service.

You can't find your tracking

• Sign in, open your Order History and click the tracking number next to your order.
• Guest customers: use 'Track an Order' at the bottom of any Newegg page.

Conditions: Orders take 1–2 business days to process before being handed off to the carrier.

Tracking says delivered but you never received the package

• Sign in and open your order history (guests: use Find Your Order).
• Click 'Delivery Issues' on your order, select the affected items and pick the reason 'Lost Shipment'.

Conditions: Report it within 15 days of the delivery date. Requests are typically processed within 2–3 business days.

The item or its packaging arrived broken

• Choose the reason 'Damaged' and include clear photos of both the item and the shipping box.

You received an unexpected Newegg order email telling you to call a number

Scammers can get a real Newegg email to carry a fake support phone number. No action was taken on your account.

• Do not call any phone number in that email.
• To check whether anything happened, sign in to Newegg and look at your account.