Is NS&I down or not working today?
No recent reports (updated ).
NS&I current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that NS&I is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official NS&I website.
NS&I, National Savings and Investments (UK): Premium Bonds and savings, the NS&I online account
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if NS&I isn't working for you.
About NS&I
NS&I (National Savings and Investments) is the UK government-backed savings provider, known for Premium Bonds.
Source: nsandi.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-12).
Only your account or device?
Not working or down · Official step-by-step guideNS&I online service unavailable
NS&I's site says it's having a technical issue
- Try again soon, or call NS&I on 08085 007 007.
Source: nsandi.com
Sign-in or account access · Official step-by-step guideCan't log in to your NS&I account
You don't know your NS&I number
It's 11 digits starting 11, 21, 31 or 41, shown on letters from NS&I.
- Get a reminder online with your name, date of birth and postcode.
You forgot your password
- Reset it online with your NS&I number and surname; keep your phone to hand for an automated call.
Source: nsandi.com
Sign-in or account access · Official step-by-step guideNS&I two-factor authentication problems
The one-time passcode doesn't arrive or is rejected
2FA is time sensitive: the passcode goes by text to a mobile, or by automated call to a landline (or to a mobile outside the UK).
- Set the date and time to update automatically on both the device you log in on and the phone receiving the code.
- Make sure NS&I has your correct phone number.
You're asked for a passcode every time you log in
In private browsing (incognito), NS&I can't mark your device as trusted, so it sends a new code each time; clearing cookies or updating your browser has the same effect once.
- Log in in a normal browser window, not private browsing, and don't block all cookies.
Two people use the same device, or it's a work device
Shared devices can cause login problems, and work devices may have security settings that block access.
- Clear your cache and cookies or try a different browser, or use your own device.
Source: nsandi.com
Lost, stolen or fraud · Official step-by-step guideCall claiming to be from NS&I: real or scam?
Someone calls saying they are from NS&I and asks for details or a code
NS&I says it does not call to ask you to confirm a two-factor authentication code.
- Don't give personal or security details. Hang up and call NS&I back on a number from its website or from paperwork it sent you.
Source: nsandi.com
Payment, bill or refund · Official step-by-step guideNS&I payment not showing in your balance
You paid by bank account or bank transfer and the balance hasn't changed
The money normally reaches your NS&I account in less than two hours, but it can take longer depending on your bank. A transfer fails if any payment detail is wrong.
You're not sure your debit card payment was taken
Trying again could take the payment twice.
- Don't pay again. Call NS&I on the next working day to confirm the payment was received.
Source: nsandi.com
ServiceDownToday checks
General steps from us, not an official NS&I procedure and not counted as help from NS&I.
Site or app won't load?
- In the app: update it, or close it completely and open it again.
- On the website: try another browser.
- In both: try another network, switching between Wi-Fi and mobile data.
What people search for about NS&I
- ns&i login
- ns&i login with pin
- ns&i login app free
- ns&i app
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact NS&I by reason
- GeneralNS&I: 08085 007 007
Technical information
The app: NS&I
- iPhone and iPad: version 5.0.9, released 2026-10-29, needs iOS 16.4 or later. App Store
Read from the stores on 2026-11-11.
Official website infrastructure: Imperva (Incapsula) (from the public DNS records of www.nsandi.com).
User comments