Is NY DMV down or not working today?

You forgot your NY.gov password or your account says it is locked

You can reset your password with your shared secrets or a link sent to your email; resetting it also unlocks the account.

• Reset your NY.gov password (you need your username).
• Locked account: reset your password; you don't need to contact an administrator.

You forgot your NY.gov username or your shared secrets

Usernames can be sent to your email on file, and shared secrets can be reset to the last 4 digits of your Social Security number.

• Request your NY.gov username by email.
• Request to have your shared secrets reset, then create new ones.

You get a No Eligible Document Found error when signing in with your personal information

The DMV says to use the information from your most recent photo document and the ZIP Code on file.

• Use the document number from your most recent photo ID.
• Check similar characters: i and 1, O and 0.
• Enter the ZIP Code the DMV has on file for you.

Your login details are correct but MyDMV still won't let you sign in

The DMV lists browser and device steps to try.

• Use Edge, Chrome, Firefox or Safari.
• Clear your browser history, cookies and temporary files.
• Try a private window, another browser or another device, or turn off your VPN or proxy.

You don't have a Social Security number and can't set up MyDMV

You can request a one-time PIN by mail to set up your shared secrets.

• Check that the DMV has your current mailing address.
• Request a One-Time PIN.

You need a NY.gov ID to use MyDMV

You create a NY.gov account, then sign up for MyDMV with details from your most recent New York license, permit or non-driver ID.

• Create an account on My.NY.gov.
• Have your 9-digit DMV ID number, document number, the last 4 digits of your SSN and your ZIP code on file.

You got a text or email claiming to be the NY DMV with a link (possible scam)

The DMV has seen more scammers pretending to be the DMV to commit identity theft.

• Don't click links, download files or open attachments from an unverified source.
• Report the attempt to the DMV by email with a description or screenshot.

You already gave personal information to a fake DMV message

The DMV advises changing passwords and alerting credit agencies and your bank.

• Change your passwords and check your devices for viruses.
• Notify credit reporting agencies, your bank and other companies you have accounts with.

You need to plead to or pay a New York City traffic ticket

The DMV's Traffic Violations Bureau (TVB) handles non-criminal traffic tickets issued in the 5 boroughs of New York City.

• Plead to or pay your TVB ticket online.
• After your ticket is resolved, you may be eligible for a payment plan.

You lost your TVB traffic ticket

You can print a substitute online.

• Look up and print your open TVB tickets.

You got a parking ticket

The DMV does not handle parking violations; you answer to the locality where it was issued.

• Respond to the locality where the parking ticket was issued.

Your license or ID was lost, or you're waiting for it in the mail

Replacements, renewals and mailing status checks can be done online.

• Replace your license, permit or CDL online.
• Check the mailing status of your license, permit or ID.

You need to talk to the DMV

DMV Contact Center representatives answer on weekdays (except state holidays), 8:00 a.m. to 4:00 p.m. Eastern Time.

• See DMV Phone Numbers.
• Or ask DMV a question online.

You're waiting for a registration refund, plates or a document in the mail

Order status can be checked online without speaking to a representative.

• Check your order status online.