Is One Medical down or not working today?

You can't log in to your One Medical account

You can log in with Amazon or with your One Medical email and password, and reset the password from the login page.

• On onemedical.com, click 'Log in', then choose "Login with Amazon" or enter your login email and password.
• Forgot it? Click the 'Forgot Password' link under the password field.

You can't complete One Medical multi-factor authentication without a mobile phone

MFA needs a phone that gets calls or texts, or you can use email; some cases can get an exemption.

• Authenticate by email if you don't have a mobile phone.
• For a dependent or under-18 account without its own phone, email mfasupport@onemedical.com for an MFA exemption.

The One Medical app or your online account isn't working

Technical problems with the app or account go to the tech support team.

• Email techsupport@onemedical.com.

You can't pay your One Medical bill

Billing can help, including interest-free payment plans and a Financial Assistance Program.

• Email billing@onemedical.com about paying or about interest-free payment plans.
• If an app or account issue is blocking payment, email techsupport@onemedical.com.

You can't find your One Medical bill

Statements come by email after your insurer processes the claim, and appear in the app.

• In the app, open the "My Health" tab, then "Insurance & Billing" to see your Online Bills.
• Wait for One Medical's statement before asking about a bill, even if your insurer's EOB arrives first.

You think One Medical owes you a refund

Refunds usually come from an insurance adjustment after you paid, an overpaid copay, or paying a bill twice; they go back to the original card, your next visit or a check.

• Check whether your insurance adjusted the claim after you paid, then contact One Medical billing.

Someone used your identity at One Medical

Identity theft victims can request, at no charge, copies of records of fraudulent transactions at One Medical.

• Mail your request to One Medical Care Network, Attn: FCRA Records Requests, One Embarcadero Center, 19th Floor, San Francisco, CA 94111.

You don't know if One Medical takes your insurance plan

One Medical keeps a list of covered plans and can confirm whether you're in network.

• Search the list of covered plans, or email admin@onemedical.com or call (888) 663-6331.

You got charged for a One Medical sick visit you thought was covered

Sick visits and procedures usually count toward your deductible, coinsurance or copay because they aren't preventive.

• Email admin@onemedical.com or call 202-627-1903 with questions about expected costs.

You want to stop being charged for your One Medical membership

Canceling turns off auto-renewal; you keep access until the end of your billing cycle.

• In the app, go to the Membership, Insurance & Billing settings page and select "Cancel Membership".
• Bought it on Amazon? Follow Amazon's cancellation instructions.