Is Optum down or not working today?
No recent reports (updated ).
Optum current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that Optum is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Optum website.
Optum patients and account holders: signing in to Optum Financial or Optum Bank (HSA, FSA, HRA), forgotten username or password, paying an Optum medical bill, Optum Rx home delivery and specialty pharmacy, and patient support by state.
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if Optum isn't working for you.
About Optum
Optum is a US health services company (part of UnitedHealth Group) covering care clinics, Optum Rx pharmacy and Optum Financial health accounts.
Source: optum.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-13).
Only your account or device?
Sign-in or account access · Official step-by-step guideCan't sign in to Optum Financial or Optum Bank
You forgot your Optum Financial or Optum Bank username or password
Which sign-in to use depends on the website printed on the back of your payment card.
- Check the back of your payment card: optumfinancial.com or connectyourcare.com, or optumbank.com.
- Use the matching "Recover username or reset password" link.
You're stuck on HealthSafe ID dual-factor sign-in
HealthSafe ID adds dual-factor authentication to secure your account.
- Call the customer support center 24/7 at the number on the back of your payment card, or 1-866-234-8913 if you have a health savings account.
Source: optum.com
Check status or progress · Official step-by-step guideOptum Rx prescription or home delivery problem
Your Optum Rx home delivery prescription is late or you can't track the order
Home delivery and prescription benefit questions have one support line.
- Call 1-800-356-3477.
You have a problem with an Optum specialty prescription
Specialty prescriptions and complex therapies have their own support.
- Call Specialty Pharmacy at 1-855-427-4682.
Source: optum.com
Payment, bill or refund · Official step-by-step guideQuestion about an Optum medical bill
You have a question about your Optum medical bill
Bill pay options depend on your state; your billing statement shows how to pay.
- Find your bill pay option by state on Optum's bill pay page, or check your billing statement.
- For billing questions, call 1-800-765-8959.
You want to pay an Optum bill with your HSA or FSA
You can pay with your HSA-FSA card or get reimbursed.
- Use your HSA-FSA card, or sign in to your account to get reimbursed.
Source: optum.com
Help · Official step-by-step guideReach Optum patient support where you live
You need to reach your Optum clinic or care team
Patient support phone numbers and portals depend on your state and medical group.
- Find your state on Optum's patient support page, or sign in to MyChart.
- For Optum benefits, Optum Serve or Optum VA, call the number on the back of your membership card.
Source: optum.com
ServiceDownToday checks
General steps from us, not an official Optum procedure and not counted as help from Optum.
Site won't load?
- Try another network: switch between Wi-Fi and mobile data.
- Try another browser, or a private window.
- Close the page completely and open it again.
What people search for about Optum
- optum pay
- optum login
- optum login provider portal
- optum login patient portal
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
User comments