Is Optus down or not working today?
No recent reports (updated ).
Optus current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that Optus is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Optus website.
Official status not recently checked. Open the official status page
Optus (Australia): mobile network, nbn and 4G/5G home internet, My Optus app
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if Optus isn't working for you.
About Optus
Optus is an Australian telecom provider for mobile and home internet (nbn, 4G and 5G).
Source: optus.com.au (official website)
Official help by problem
Check a wider outage
Not working or down · Official toolOptus network status: search and report an outage
Optus's official network status page lists planned upgrades, maintenance, outages and unexpected events, and lets you search and report an outage.
Source: optus.com.au
Only your account or device?
Not working or down · Official step-by-step guideOptus mobile internet not working on your phone
Mobile data doesn't work on your phone
- First check the Mobile Outages tab of Optus Network status for your address or suburb.
- Check your phone settings, then reboot your device.
- Check for software updates and check your mobile data settings.
- Make sure your device is compatible; as a last step, perform a network reset.
Source: optus.com.au
Not working or down · Official step-by-step guideOptus home internet not working
Your nbn or home internet isn't working
- Check whether a known outage affects your service on Network Status.
- Wait 5 minutes and check the modem lights.
- Make sure all cables are in the right ports, then restart your modem and any NBN Connection Box.
- Use nbn Assist in the My Optus app; it can arrange a technician if needed.
Internet drops out or is slow only on WiFi
- Place the modem high and central, clear of obstacles, and use the 5GHz network when available.
Source: optus.com.au
Lost, stolen or fraud · Official step-by-step guideScam SMS pretending to be Optus or others
You received a suspicious SMS
Optus can't block every scam, so stay vigilant.
- In the My Optus app, open Optus ScamWise, tap Report a suspicious SMS and paste the message.
You received a scam call
- Report suspicious calls or numbers to the Australian government at ScamWatch.
Source: optus.com.au
What people search for about Optus
- optus webmail
- optus recharge
- optus pay my bill
- optus login
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
- Optus' own status page →
Contact Optus by reason
Technical information
Official website infrastructure: Akamai (from the public DNS records of optus.com.au).
User comments