Is Peach Pass down or not working today?

You can't log in to mypeachpass.com for the first time

First-time users must set up web access with their account number.

• On the login page, select Set up Web Access.
• Enter the email you signed up with and your account number, then create your password and Peach Pass PIN.

The Peach Pass GO! app won't autofill your login

Autofill works through the biometrics feature; otherwise you sign in with email and password.

• Log in with your email and password, then turn on Biometrics Recognition.

You got a Peach Pass violation notice even though you have an account

Violations often come from an expired card or a low balance on the account.

• Check your credit or debit card on file is up to date, online or at 1-855-PCH-PASS (724-7277).

A Peach Pass violation shows a plate that isn't yours

It's rare, but SRTA investigates and dismisses violations from misread plates.

• Call the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277).

You want to dispute a Peach Pass toll charge

Customers can dispute online, by mail or fax, at a walk-in center or in the app.

• Dispute it on mypeachpass.com, in the Peach Pass GO! app, by mail or fax, or at an SRTA Walk-In Center.
• Not a Peach Pass customer? Use Contact Us > Email Peach Pass on peachpass.com.

Your Peach Pass transponder fell off or you replaced your windshield

Transponders can't be reused or reattached; you need a new one.

• Request a new transponder at 1-855-PCH-PASS (724-7277) or at a Peach Pass Retail Center.

You were charged twice for the same toll

Two transponders in one vehicle can both be charged.

• Keep a single transponder in the vehicle.

A rental car company billed you a Peach Pass toll

Tolls in rental cars go to the rental company's own transponder, which Peach Pass can't dispute.

• Contact the rental company directly about the charge.

You got a Peach Pass toll violation and need another way to pay it

Violations can be paid by phone or by mail as well as online.

• Call 1-855-PCH-PASS (724-7277) or 1-833-448-4398.
• Or mail a cashier's check, personal check or money order to the Peach Pass Customer Service Center.

You received a Peach Pass Final Demand letter

It means earlier violation notices went unpaid; SRTA will refer the matter if it stays unpaid.

• Pay the full amount listed for every violation on the letter in time.

You need to sort out your Peach Pass account in person

Peach Pass Retail Centers work by appointment only.

• Book an appointment at a Peach Pass Retail Center, such as 245 Peachtree Center Avenue NE in Atlanta (Mon–Fri 8 am–5 pm).
• Or call the Customer Service Center at 1-855-PCH-PASS (724-7277), Monday–Friday 7 am–6 pm.