Is PetSmart down or not working today?
No recent reports (updated ).
PetSmart current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that PetSmart is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official PetSmart website.
PetSmart (US): petsmart.com and app, online orders, Autoship, Treats Rewards account
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if PetSmart isn't working for you.
About PetSmart
PetSmart is a US pet store chain selling pet food, supplies and accessories, with pet services and online ordering.
Source: petsmart.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-11).
Only your account or device?
Sign-in or account access · Official step-by-step guideReset your PetSmart password
You can't sign in
- Click 'forgot password?', enter your account email and click 'send': PetSmart emails you a reset link (allow a few minutes, check spam).
If that does not work: No email or reset failed? Contact PetSmart by email or at 1-888-839-9638.
Source: petsmart.com
Payment, bill or refund · Official step-by-step guideReturn an item or get a refund from PetSmart
You want to return an online order
- Bring the item in its original packaging with proof of purchase to any PetSmart store within 60 days.
- Or call Customer Care at 1-888-839-9638 to start a return by mail and use PetSmart's return label.
Conditions: Refunds may take 3-5 days to appear. Prescription medication and special order items can't be returned.
Source: petsmart.com
Payment, bill or refund · Official step-by-step guideManage or fix your PetSmart Autoship
You need to change an Autoship order
- Open the Autoship section of your PetSmart account to manage future orders and settings.
Conditions: PetSmart emails a reminder before each order, and notifies you if an item is out of stock or your payment method has an issue.
ServiceDownToday: Still stuck or the delay has passed? PetSmart Customer Care (8am-10pm EST, 7 days a week): 888-839-9638 · all contact options
Source: petsmart.com
ServiceDownToday checks
General steps from us, not an official PetSmart procedure and not counted as help from PetSmart.
Site won't load?
- Try another network: switch between Wi-Fi and mobile data.
- Try another browser, or a private window.
- Close the page completely and open it again.
What people search for about PetSmart
- petsmart login
- petsmart login with phone number
- petsmart login not working
- petsmart app
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact PetSmart by reason
Technical information
Official website infrastructure: Akamai (from the public DNS records of www.petsmart.com).
User comments