Is Planet Fitness down or not working today?
No recent reports (updated ).
Planet Fitness current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that Planet Fitness is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Planet Fitness website.
Planet Fitness (US gyms, member website and PF App): signing in to the PF App, verification and forgot-password emails that don't arrive, using your website login in the app, billing info and payments, draft pending status, overdue balances, ending or transferring a membership, Black Card guest invites and club access, member services and support tickets.
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if Planet Fitness isn't working for you.
About Planet Fitness
Planet Fitness is a US gym chain; members manage their membership on planetfitness.com and in the PF App.
Source: planetfitness.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-13).
Only your account or device?
Sign-in or account access · Official step-by-step guideCan't sign in to the Planet Fitness app
The Planet Fitness app won't let you sign in
Your phone's browser settings or permissions can stop the sign-in from completing.
- On Android, allow your default browser to appear over other apps and to be opened by the Planet Fitness app, and turn on its notifications.
- Force close the Planet Fitness app and try signing in again.
- Still stuck, or on iPhone: submit a support ticket.
You don't know which password to use in the PF App
The app uses the same email and password as your account on planetfitness.com.
- Sign in with your planetfitness.com email and password; if you never set one, create an account in the app with the email you joined with.
Source: planetfitness.com
Sign-in or account access · Official step-by-step guidePlanet Fitness password reset or verification email not arriving
You never got the Planet Fitness verification email
It can take some time to arrive.
- Check your spam or junk folder.
- In the app, tap Re-send Verification Email, and check the spelling of your email address.
You clicked Forgot password but no reset email arrives
The reset link goes to the email already linked to your account.
- Check other email addresses you may have used for the app.
- If you can't remember the email, submit a support ticket.
Source: planetfitness.com
Payment, bill or refund · Official step-by-step guidePlanet Fitness payment won't go through
You can't make a payment because your billing status says draft pending
A recurring payment is already processing, so online and in-app payments are blocked for now.
- Try again later, or stop by your home club to make an additional payment.
You have an overdue Planet Fitness balance and want to pay part of it
Partial payments aren't accepted online.
- Go to your home club for help with a partial payment.
Your card on file was declined or expired
You can update your billing information and pay by debit or credit card yourself.
- In the PF App or online, open My Billing Info & Balance in the account menu.
ServiceDownToday: Still stuck or the delay has passed? Planet Fitness support ticket (app and account sign-in help) open · all contact options
Source: planetfitness.com
Help · Official step-by-step guideEnd or transfer your Planet Fitness membership
You want to stop your Planet Fitness membership
You can end it by mail to your home club, in person, or online in the member portal; do it at least 7 days before your next billing date to stop that charge.
- Log into your account through the member portal on planetfitness.com, visit your home club, or mail a written request.
- Check your billing dates in the member portal or on your membership agreement.
You can't transfer your membership to another club online
Online transfer has conditions (for example no outstanding dues and a monthly-billed membership).
- Contact your home club if you aren't eligible to transfer online.
Source: planetfitness.com
Help · Official step-by-step guideCan't work out at another Planet Fitness club
Your Planet Fitness membership doesn't work at another club
The Classic membership covers your home club; PF Black Card® gives access to any club.
- Check which membership you have in My Account, or ask your home club about PF Black Card®.
ServiceDownToday: Still stuck or the delay has passed? Planet Fitness support ticket (app and account sign-in help) open · all contact options
Source: planetfitness.com
Not working or down · Official step-by-step guideInviting a guest with the PF App
You want to bring a friend using the PF App
Guest invites are a PF Black Card® feature: invite your friend in the app and they register online.
- Invite your friend via the PF App so they can register online.
Source: planetfitness.com
ServiceDownToday checks
General steps from us, not an official Planet Fitness procedure and not counted as help from Planet Fitness.
Site or app won't load?
- In the app: update it, or close it completely and open it again.
- On the website: try another browser, or a private window.
- In both: try another network, switching between Wi-Fi and mobile data.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact Planet Fitness by reason
- GeneralPlanet Fitness support ticket (app and account sign-in help)
- GeneralPlanet Fitness Member Services (billing questions when your home club is closed)Open Monday to Friday, 9 am to 6 pm EST
Technical information
The app: Planet Fitness
- iPhone and iPad: version 10.0.5, released 2026-11-02, needs iOS 18.0 or later. App Store
Read from the stores on 2026-11-13.
User comments