Is Plymouth Rock Assurance down or not working today?

You can't log in because you forgot your Plymouth Rock password

You can reset your password with your email address; a temporary password is sent by email.

• Use the reset password link and enter your email address.
• Log in with the temporary password, then choose a new one.

You don't have a Manage My Policy account yet

Manage My Policy lets you pay your bill, track a claim and view policy information once you enroll.

• Sign up for Manage My Policy online.

You need to report a car accident or auto claim

Auto claims can be filed online or by phone; you then get a claim number and a personal representative.

• File your claim online with your policy number ready.
• Or contact Plymouth Rock by phone.

You just had an accident and don't know what to do at the scene

Plymouth Rock lists steps to take at the scene of an accident.

• If anyone is hurt, call 911.
• Contact the police.
• Exchange information with those involved.

You need to be reimbursed for a tow bill

Tow bill reimbursement and towing questions have their own phone line.

• Call 844-346-1225.

You need to report damage to your home

Home claims can be reported online or by phone.

• Report the claim online.
• Or call 866-353-6292.

Your car has a chipped, cracked or broken windshield or window

With comprehensive coverage, the GLASSCARE program repairs or replaces glass damage.

• Call 844-346-1226 to schedule a glass shop or a mobile repair van.

Your home is damaged and may be unsafe (water, power lines, gas)

Plymouth Rock asks you to leave an unsafe home immediately and protect your property from further damage.

• If the home appears unsafe, leave immediately.
• Report downed power lines or gas leaks to your utility company.
• Don't touch electrical components while standing in water.

You need to pay your Plymouth Rock bill

Plymouth Rock takes payments online with QuickPay, by phone through an automated system, or by mail.

• Pay online 24/7 with QuickPay.
• Pay by phone 24/7 with the automated phone system.
• Or pay by mail.

You're not sure your payment was received, or got a cancellation notice after paying

You can check that a payment was received online or through the 24-hour automated telephone payment services.

• Check your payment in Manage My Policy.
• Or call the automated telephone payment services with your policy number.

You're stranded with a flat tire, dead battery or locked out of your car

The roadside assistance number depends on how you bought your auto policy.

• Bought through an independent agent: call 833-449-5326.
• Bought directly, online or through a Prudential Financial Professional: call 855-513-5174.

You paid for roadside help yourself and want to be reimbursed

Reimbursement requests go by email, fax or mail with your name, policy number and the receipt.

• Send your request with your roadside assistance receipt.
• Fax: 800-517-0538.

You lost or didn't receive your auto ID cards

Manage My Policy lets you print evidence of insurance, and the app shows a mobile ID card.

• Print your ID card in Manage My Policy.
• Or open your mobile ID card in the Plymouth Rock Assurance app.

You want to know the status of your auto, home or motorcycle claim

Your online account shows the claim status, claim forms, payments made and your claim representative's contact information.

• Log in to your eService account to track your claim.
• No account yet: sign up in a few steps.

You don't know who your claim representative is

Each claim is assigned a dedicated personal claim representative; Plymouth Rock can connect you to them.

• Contact Plymouth Rock and ask to be connected to your claim representative.