Is Progressive down or not working today?

You can't log in to your Progressive policy

Progressive's self-service is available 24/7, and its General Customer Service line is open 24/7 too.

• Use Log in to policy, then Get help with your account; or call General Customer Service at 1-888-671-4405 (open 24/7).

You need to see your latest Progressive bill or make a payment

• Log in and go to billing & payments to review your billing and payment info, or call 1-888-671-4405 and say "Check my bill".

You had an accident and need to file a claim

You're required to report a claim even if it's not your fault; your claims rep is your main point of contact.

• File the claim online (you can also report as a guest) or call the claims center.

Your property damage claim is taking a long time

Progressive resolves many property damage claims within 7 to 14 days, but repair times vary with the vehicle and the damage.

• View the status of your existing claim online and contact your claims rep with questions.

Someone else caused the accident and you paid your deductible

If another person is at fault, Progressive works to have them or their insurer pay your damages and recover money you paid toward your deductible or repairs.

• Ask your claims rep about recovering your deductible.

You suspect insurance fraud or identity theft involving Progressive

Progressive has procedures to identify fraud and a dedicated reporting line and email.

• Call Claims Fraud Reporting at 1-888-288-0770 or email reportfraud@email.progressive.com. You can also contact the National Insurance Crime Bureau at 1-800-835-6422.