Is Proton down or not working today?
No recent reports (updated ).
Proton current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that Proton is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Proton website.
Official status not recently checked. Open the official status page
Proton: Proton Mail, Proton VPN, Proton Drive, Proton Pass, Proton Calendar and Proton Account sign-in
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if Proton isn't working for you.
About Proton
Proton is a Swiss company that makes privacy-focused services such as Proton Mail, Proton VPN, Proton Drive and Proton Pass, all used with one Proton Account.
Source: proton.me (official website)
Official help by problem
Check a wider outage
Not working or down · Official toolProton status page
Proton's official status page shows the current status of Proton Mail, Proton VPN and other Proton services, with ongoing incidents and maintenance. It doesn't update in real time, so refresh it for the latest status.
Source: status.proton.me
Only your account or device?
Sign-in or account access · Official step-by-step guideCan't sign in to your Proton Account
Your password is refused
- Click the eye icon to reveal the password and check it: passwords are case-sensitive (watch Caps Lock), and pasted passwords may carry extra spaces. Turn off your password manager's autofill and type it in manually.
Your username or email isn't recognised
- With a Proton Mail address, enter your username or your full address. With a non-Proton email, enter the full address. An older account may end in protonmail.ch.
The sign-in page doesn't work in your browser
A corrupted browser cache or a browser extension can cause it.
- Clear your cache and cookies and restart the browser. Make sure JavaScript, session storage and cookies are enabled.
- Try a private or incognito window; if it works, disable your extensions one at a time. Or try another browser or a Proton app.
Your 2FA code doesn't work
- Check the time on your phone or computer: if it's wrong, 2FA might not work. If your authenticator app or security key is lost, sign in with a recovery code.
Source: proton.me
Sign-in or account access · Official step-by-step guide"Temporarily cannot log in" to Proton
Proton says you temporarily can't log in
Proton may briefly block sign-ins from a network after large-scale suspicious activity on it, often from VPNs, proxies or Tor. It doesn't mean you did anything wrong, and your account keeps receiving messages.
- Use a reputable internet provider: your home internet usually works. On a phone, use only Wi-Fi hotspots you trust, or else your carrier data. On a VPN, try another server.
Source: proton.me
Sign-in or account access · Official step-by-step guideForgot your Proton password
You're locked out because you lost your password
Resetting by email or SMS gets you back in, but your existing emails, files and passwords may stay locked until you recover your data.
- On the Proton sign-in page, select 'Trouble signing in?' then 'Forgot password' (or go to account.proton.me/reset-password), enter your email or username and enter the code sent to your recovery email. No access to it? Click 'Try another way'.
Source: proton.me
Sign-in or account access · Official step-by-step guideLost your Proton 2FA device
You lost your phone or security key used for 2FA
- Sign in with another 2FA device if you have one, or with one of the one-time recovery codes given when you set up 2FA. Once in, disable the lost device.
Source: proton.me
Not working or down · Official step-by-step guideProton Mail screen not loading on iPhone
Proton Mail won't load in Safari ("requires modern web browser")
Proton Mail needs sessionStorage, which Private browsing turns off.
- Turn off Private browsing in Safari and reload Proton Mail.
Source: proton.me
Lost, stolen or fraud · Official step-by-step guideProton locked your account for security reasons
Proton asks for a verification code or a new password
Proton spotted suspicious activity; until you change your password you can't read or send emails.
- Enter the 6-digit code sent to your recovery email or phone and click 'Verify account', then change your password to a strong one you haven't used anywhere else.
- Do it right away: otherwise the attacker could change the password first. If that happens, contact Proton Customer Support.
Source: proton.me
Payment, bill or refund · Official step-by-step guideProton renewal payment failed or card out of date
Your subscription renewal didn't go through
If payment fails, Proton tries the other payment methods on your account.
- In your Proton Account settings, add a new card with up-to-date details (then delete the old one), or link PayPal, and mark the working method as default.
Source: proton.me
What people search for about Proton
- proton login
- proton login qr code
- proton login error.no address
- proton app
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
- Proton's own status page →
Contact Proton by reason
- Account and sign-inProton customer support (message form)
User comments