Is RentCafe down or not working today?

Your RentCafe verification code never arrives

RentCafe has no password: it sends a six-digit code by email (or text if enabled) from no-reply@rentcafe.com.

• Check spam, junk or promotions for an email from no-reply@rentcafe.com.
• Make sure the email or phone you entered matches the one your property manager has on file.
• Wait a few minutes before asking for a new code, or sign in with Google or Apple if your property offers it.

Your RentCafe code is rejected as expired

Codes last 10 minutes and only the most recent code works.

• Go back to the login page, request a new code and enter it as soon as it arrives.

RentCafe says your account is locked

After six failed attempts the account locks, either for 30 minutes or until your property manager unlocks it.

• "Temporarily locked for 30 minutes": wait 30 minutes and try again.
• "Your account is locked": contact your property management team to unlock it.
• Still stuck? Call the RentCafe support hotline at (833) 711-1130.

The RentCafe login page or app won't load

This is often the browser, an extension or an out-of-date app.

• Clear cache and cookies, refresh, or try another browser.
• Disable extensions that block scripts or pop-ups, and switch between Wi-Fi and mobile data.
• In the RentCafe app, install the latest version from the App Store or Google Play.

Your RentCafe rent payment failed or isn't showing in your balance

A failed payment is emailed to you and RentCafe won't retry it automatically.

• Log into the Resident Portal and check Monthly Charges: if the balance hasn't updated, the payment may not have gone through.
• Set up a new one-time payment to try again.
• Still unsure? Contact your property management office through the Resident Portal.

You can't tell whether your RentCafe payment went through

A confirmation screen appears right after paying, with a receipt to download.

• Download the receipt from the confirmation screen.
• Check Monthly Charges in the Resident Portal for the updated balance.

Your bank account is stuck as Pending in RentCafe Wallet

Pending means the account still needs verifying before you can pay with it.

• Look for the micro-deposit in your bank activity (2–5 business days).
• Once it shows, go back to Wallet, select Verify your bank account and enter the exact amount.

The micro-deposit never arrived or your amount was rejected

Wrong details delay it, and too many wrong amounts can disable verification.

• Don't guess the amount: you get three attempts.
• No deposit after 2–5 business days? Check the bank details you entered, then contact your property management office.
• Account disabled? Try instant verification through Finicity if available, or add a different bank account.

Finicity can't connect to your bank

Not every bank is supported, especially smaller institutions.

• Check you picked the right bank and typed your online banking credentials correctly.
• Otherwise use the manual bank account option or a different payment method.